Description errorMessage: “Could not connect to Web Server error.”, errorCode: 3622 GET https://rwcva.cloud.zoom.us/wc/ping/ … GET https://rwcff.cloud.zoom.us/wc/ping/ …

Hey @erichhansen , @Meks , @elearningevolve , @nitin1 , @stw , @mjohnson , We have resolved the issue causing users to be unable to join Meetings and Webinars through our Web Client and Web SDK and are continuing to monitor performance. Please stay informed using status.zoom.us for any future updates. T…

We are also seeing this issue quite a lot this morning. We are on the latest version of the SDK. Has something changed server-side?

Hey @mjohnson , @stw , @Meks , @erichhansen , We are investigating the issue and will provide an update as soon as we can. (CS-2200) Thanks, Tommy

Also getting this error when trying to join the meeting via the Web SDK v1.7.10. Please update us regarding the status for this issue?

Hi @tommy , Do you have an update on this? We’re still getting errors and people cannot join the meeting. Thanks!

Hey @stw , @elearningevolve , @mjohnson , @erichhansen , @Meks , We have identified the problem and we are working on a fix. Please find the latest updates on https://status.zoom.us Thanks, Tommy

Thankyou for the update @tommy . Are these 2 errors also due to the same reason? [image] Joining meeting timeout in Zoom Web Client & SDK Web Facing this error while joining the Meeting from Web client or Web SDK Your connection has timed out and you cannot join the meeti…

[image] tommy: The cause of this issue is our Web SDK servers are reaching capacity on peak usage. We are adding more capacity and will update you when the process is complete. Thanks, Tommy Thanks @tommy I was going crazy scratching my head

Hey @Meks , @elearningevolve , @nitin1 , @stw , @erichhansen , @mjohnson , We have identified the problem and we are working on a fix. Please find the latest updates on https://status.zoom.us . Thanks for your patience, Tommy

Thanks for the prompt followup @tommy :+1:

You are welcome! :slight_smile: -Tommy

Could not connect to Web Server error. errorCode: 3622

Meeting SDK Web

elearningevolve (Adeel (Founder eLearning evolve)) August 18, 2020, 4:54pm 9

Thankyou for the update @tommy. Are these 2 errors also due to the same reason?

Topic		Replies	Views
Error code 3622 - documentation Web	11	1354	October 20, 2020
Web-sdk does not connect to the meeting, displays message entering the meeting Web	27	2439	November 5, 2020
Joining meeting timeout from Web SDK Web	40	7270	March 7, 2021
Joining meeting timeout in Zoom Web Client & SDK Web	6	1519	September 20, 2020
"Joining meeting timeout" Error On Web Local SDK 1.7.8 Web	2	456	August 21, 2020

Could not connect to Web Server error. errorCode: 3622

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