Joining meeting timeout from Web SDK

haseeb · January 24, 2021, 2:44pm

Description
I’m using the WebSDK to join a Zoom meeting but navigating on the join meeting link we get this error intermittently. Sometimes joining the meeting is successful without any issues but some times this error comes up. There are no network issues on the client end.

“Joining meeting timeout” - “Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again”

Error

“Joining meeting timeout” - “Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again”

Which version?
We are using the WebSDK version 1.7.10.

To Reproduce(If applicable)
Steps to reproduce the behavior:

Go to the join meeting link generated usin the meetingId, signature & API key.
See error

Screenshots

Device (please complete the following information):

Browser: Chrome, latest version.

DeveloperBot · January 24, 2021, 2:46pm

Hey @haseeb

Thanks for posting on the Zoom Devforum! I am still learning, but I will try my best to help answer your question.

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haseeb · January 24, 2021, 2:50pm

The recommended solutions seem related to an incident which was stopping users from joinning the meeting. Since there is no such incident reported at this time, this does not solve my problem as we are still facing the issue intermittently.

ronen.landesman · January 24, 2021, 5:21pm

Hey,

I started having today the same issue with my meetings as well.
I’ve been able to reproduce this issue in Safari will in Chrome looks like it’s working fine (the issue was reported by several of my clients, I am not sure what browser they were using).

I was able to catch the following error in the js console:
[Error] Failed to load resource: the server responded with a status of 403 () (webim.min.js.map, line 0)
https://source.zoom.us/1.7.9/lib/webim.min.js.map

Thanks in advance for your help.

haseeb · January 24, 2021, 6:06pm

I think it’s an intermittent error. Our customers have reported that the issue occurs for them but if they try joining the meeting again it sometimes works. Waiting for someone from Zoom to confirm what the issue could be.

islam.daanish · January 25, 2021, 6:33am

Facing the same issue, this error started appearing today

yasmin · January 25, 2021, 10:18am

Facing this issue since morning please look into it as we’ve several clients using it
Thanks

konrad · January 25, 2021, 11:30am

We’ve got similar isuue. Same alert but the ZoomMtg.join() method doesn’t trigger the error callback (which it does eg. if you put wrong meeting id).

One thing I noticed is websocket messages - there are some errors apparently (invalid version, invalid parameters but no details):

We’re using WebSDK 1.8.6.

alexander.brotzge · January 25, 2021, 1:40pm

since today, we’re facing the same issue with all of our accounts. We’re using SDK Version 1.8.6.

will.zoom · January 25, 2021, 1:46pm

Hi @haseeb @alexander.brotzge @islam.daanish @yasmin @konrad @ronen.landesman

We are investigating the issue and will provide an update as soon as we can. (CS-2912)

Thanks,
Will

islam.daanish · January 25, 2021, 2:12pm

@will.zoom @haseeb @alexander.brotzge @yasmin @konrad @ronen.landesman
Issue resolved by upgrading webSDK to 1.8.6

haseeb · January 25, 2021, 2:57pm

@islam.daanish some users have reported the issue with 1.8.6 as well. Also, there was no prior notice of previous versions being totally broken. We cannot migrate to 1.8.6 so quickly. Hopefully we’ll get an answer from @will.zoom soon so we can decide on our further course of action.

ptlagency · January 25, 2021, 3:03pm

Yes I updated from 1.7.1 to 1.8.6 but still the same issue.
Also when we are able to connect (1/10) it connects two times the same user…
Not sure if it’s related to this issue

haseeb · January 25, 2021, 6:57pm

Hi @will.zoom still waiting for a reply. Please let us know if this is going to be resolved or is the solution migrating to a newer version of the SDK. We are in a different timezone than the Zoom support team & will appreciate if we can get a response today from you guys so we can resolve this issue for our customers during our working hours tomorrow.

tommy · January 25, 2021, 7:44pm

Hey @haseeb , @ptlagency ,

We are still investigating the issue, and will provide an update as soon as possible.

-Tommy

tommy · January 25, 2021, 10:06pm

Hey @haseeb , @ronen.landesman , @ptlagency , @alexander.brotzge , @islam.daanish ,

This issue should now be fixed. Please let us know if you continue to have trouble.

Thanks,
Tommy

Gustavo · January 26, 2021, 12:41am

Follow the problem

marwan.zakaraia · January 26, 2021, 10:10am

We have the same issue, it was showing up in version 1.7.9, we updated to 1.8.6 and still the same issue

rainer · January 26, 2021, 10:22am

Hi zoom guys! I am facing the same error with version 1.8.6 all the time, is there any solution to this issue?

konrad · January 26, 2021, 10:27am

It seems we still have the same issue. 1.8.6, trying to join a running personal meeting, from website using WebSDK.

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Joining meeting timeout from Web SDK

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