Crash:Exception java.lang.UnsatisfiedLinkError

Meeting SDK
1

Meeting SDK Type and Version
Zoom Android Meeting SDK version 5.4.10

Description
Recently we have seen lots of crashes reported by Google Play. According to the stack trace, they are caused by Zoom Meeting SDK

Error?
Here is the stack trace

Exception java.lang.UnsatisfiedLinkError: No implementation found for boolean us.zoom.internal.jni.helper.ZoomMeetingSDKMemoryStorageHelper.queryIntKeyBooleanValueImpl(int, boolean[]) (tried Java_us_zoom_internal_jni_helper_ZoomMeetingSDKMemoryStorageHelper_queryIntKeyBooleanValueImpl and Java_us_zoom_internal_jni_helper_ZoomMeetingSDKMemoryStorageHelper_queryIntKeyBooleanValueImpl__I_3Z) - is the library loaded, e.g. System.loadLibrary?
  at us.zoom.internal.jni.helper.ZoomMeetingSDKMemoryStorageHelper.queryIntKeyBooleanValueImpl (ZoomMeetingSDKMemoryStorageHelper.java)
  at us.zoom.internal.jni.helper.ZoomMeetingSDKMemoryStorageHelper.a (ZoomMeetingSDKMemoryStorageHelper.java:10)
  at us.zoom.proguard.cq0.d (cq0.java)
  at us.zoom.proguard.cq0.e (cq0.java)
  at us.zoom.proguard.yp0$a.a (yp0.java:3)
  at us.zoom.proguard.yp0$a.onActivityStopped (yp0.java)
  at android.app.Application.dispatchActivityStopped (Application.java:510)
  at android.app.Activity.dispatchActivityStopped (Activity.java:1582)
  at android.app.Activity.onStop (Activity.java:2772)
  at androidx.fragment.app.FragmentActivity.onStop (FragmentActivity.java)
  at androidx.appcompat.app.AppCompatActivity.onStop (AppCompatActivity.java)
  at android.app.Instrumentation.callActivityOnStop (Instrumentation.java:1623)
  at android.app.Activity.performStop (Activity.java:9198)
  at android.app.ActivityThread.callActivityOnStop (ActivityThread.java:5897)
  at android.app.ActivityThread.performStopActivityInner (ActivityThread.java:5871)
  at android.app.ActivityThread.handleStopActivity (ActivityThread.java:5942)
  at android.app.servertransaction.TransactionExecutor.performLifecycleSequence (TransactionExecutor.java:240)
  at android.app.servertransaction.TransactionExecutor.cycleToPath (TransactionExecutor.java:205)
  at android.app.servertransaction.TransactionExecutor.executeLifecycleState (TransactionExecutor.java:177)
  at android.app.servertransaction.TransactionExecutor.execute (TransactionExecutor.java:98)
  at android.app.ActivityThread$H.handleMessage (ActivityThread.java:2685)
  at android.os.Handler.dispatchMessage (Handler.java:106)
  at android.os.Looper.loopOnce (Looper.java:230)
  at android.os.Looper.loop (Looper.java:319)
  at android.app.ActivityThread.main (ActivityThread.java:8893)
  at java.lang.reflect.Method.invoke
  at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run (RuntimeInit.java:608)
  at com.android.internal.os.ZygoteInit.main (ZygoteInit.java:1103)

This crash was reported by the Google team and the code in the stack trace is minified so it’s hard for us to find out the problem. We couldn’t reproduce the crash yet. Could the Zoom team take a look at this crash for us?

2

@chunsiong.zoom Could you support me with this issue?

3

@boonjun.tan Hi, could you please take a look at this crash for me? The number of crash events (logged by Google and Firebase Crashlytics ) is increasing rapidly. They only happened on OS Android 14

Fatal Exception: java.lang.UnsatisfiedLinkError
No implementation found for boolean us.zoom.internal.jni.helper.ZoomMeetingSDKMemoryStorageHelper.queryIntKeyBooleanValueImpl(int, boolean[]) (tried Java_us_zoom_internal_jni_helper_ZoomMeetingSDKMemoryStorageHelper_queryIntKeyBooleanValueImpl and Java_us_zoom_internal_jni_helper_ZoomMeetingSDKMemoryStorageHelper_queryIntKeyBooleanValueImpl__I_3Z) - is the library loaded, e.g. System.loadLibrary?
4

Hi @trinhcu18,

You are using Zoom Android Meeting SDK version 5.4.10? Or do you mean 5.14.10?

5

Hi @boonjun.tan ,
Yes, I’m using Meeting SDK version 5.4.10. Sorry for the late reply.

6

In addition, all crashes came from Android 14 devices.

7

We are experiencing the same exception with the same SDK. Also, all crashes are localized to Android 14. Any resolution to this??

8

Hi, @boonjun.tan
We are experiencing the same issue. It began after switching to targetVersion and compileVersion 34.

9

@boonjun.tan we’re seeing the same issue, any tips?

10

Any resolution to this? We are seeing the same on Android 14 with Meeting SDK