Crash observed in the zoom web sdk

Meeting SDK Web
1

caught TypeError: Cannot read property ‘toString’ of undefined
at b (zoom-meeting-1.7.10.min.js:2)
at zoom-meeting-1.7.10.min.js:2
at zoom-meeting-1.7.10.min.js:2

SDK version 1.7.10

2

Hey @nitin1,

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Thanks,
Tommy

3

I am also having same issue, Is there any update on this?

Regards
Nishant

4

Hey @s.nishant,

Please fill out the post template so we have enough information to help! :slight_smile:

Description
A clear and concise description of what the question is.

Error
The full error message or issue you are running into.

Which version?
Knowing the version can help us to identify your issue faster.

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Go to ‘…’
  2. Click on ‘…’
  3. Scroll down to ‘…’
  4. See error

Screenshots
If applicable, add screenshots to help explain your problem.

Smartphone (please complete the following information):

  • Device: [e.g. iPhone6]
  • OS: [e.g. iOS8.1]
  • Version: [e.g. 22]
  • Browser:[e.g. Chrome]

Additional context

Add any other context about the problem here.

Thanks,
Tommy

5

For me it is resolved. some parameter was not correct looks like Thanks Tommy.

1 Like
6

Thanks for letting me know @s.nishant! :slight_smile:

-Tommy

7

@s.nishant which parameter was incorrect?

10

Hey @nitin1,

Please share your Zoom Web SDK code so I can debug.

Thanks,
Tommy

11

@tommy

I am just running the websdk sample with 1.7.8 and 1.7.10

Best

12

Hey @nitin1,

Thanks, what are you setting for your meetConfig object?

-Tommy

13

Hi @tommy,

We have started using Web SDK 1.7.10. During our testing phase, our staffs were faced with a Web SDK crash.

Please find the below details and give us an update after analyzation at your end.

Our Staff used Google Chrome 83 and 84. MS Windows 10 OS.

  1. Participant [#1]: WINDOW machine (window 10, 8GB ram, i5-4310M) - CPU (60%), MEMORY (95 %)

2.Participant [#2]: WINDOW machine (window 10, 8GB ram, i7-5600U) - CPU (30 %), MEMORY (95 %)

  1. Host: WINDOW machine (window 10, 8GB ram, i7-5600U) - MEMORY (94 %)

However, the CPU and MEMORY shoot up when we ON the camera also.

Thanks and Best Regards,
Karthik

14

Hey @karthikeyan.ramaraj,

Please create a new topic here: #web-sdk and fill out the post template so we have enough info to help. :slight_smile:

Thanks,
Tommy

15

I had the same issue and the problem was to include the .js files on head section. You have to include them on body, because when you include zoom-meeting-X.X.X.min.js, html elements to embed conference are automatically created, and this needs that window object exists.

Moreover, if you want to control the area where zoom conference and the notification appears, you should do the includes after creating manually zmmtg-root and aria-notify-area divs, to prevent being created out of your control or styling.

Hope this helps.
Joan.

1 Like
16

Thanks for sharing this @aerohome2020! :slight_smile:

-Tommy