createRenderer return SDKERR_NO_PERMISSION

Meeting SDK Windows
1

Description
I have been trying to get participants raw video data using Windows Meeting SDK Demo app. When I use createRenderer function of zoom_rawdata_api.h it returns SDKERR_NO_PERMISSION.

Which Windows Meeting SDK version?
zoom-sdk-windows-5.13.5.12103

To Reproduce

  1. Go to sdk_demo_v2 → CustomizedUIRecordMgr.cpp → onRecordingStatus.
  2. Add “ZOOM_SDK_NAMESPACE::SDKError error = ZOOM_SDK_NAMESPACE::createRenderer(&m_renderer, new FrameListener());” line in Recording_Start case. (where FrameListener is an implementation of IZoomSDKRendererDelegate)
  3. Scedule a meeting and start it with a licensed user. (I used android app)
  4. Start Demo App → Select “Customized UI Mode” → provide JWT token → go to “Only join” tab and join the meeting.
  5. Host user select SDK participant → click “Allow to Record Local Files”.
  6. SDK participant click “More” → “Local Record”.

Troubleshooting Routes
I also tried to join the meeting using OAuth and start the meeting with SDK but had the same result. I managed to successfully create renderer object one time but I did exactly the same steps described above so I don’t get what I do wrong now. HawRawdataLicense() return false. Local recording itself works fine.

Device (please complete the following information):
Windows 10

2

@carson.zoom , @chunsiong.zoom @jon.zoom , @donte.zoom could you please respond? Thanks in advance.

3

Hi Ivan,

I’ve tried with my account and it is working, and here are some screenshots.

  1. Allowing permission for guest to do local recording
    image
    image1920×1127 61 KB
  2. Prompt on host (macOS) about recording started by c++ client
    image
    image1920×1432 76.5 KB

Let me test the hasRawdataLicense() in a while

4

Hi @chunsiong.zoom,
It’s confusing cause I get the same message for host (android app) about recording started by c++ client:

image
image576×1280 83 KB

And after that I still get the error:

image_2023-02-13_14-22-04
image_2023-02-13_14-22-041248×859 66.1 KB

One of my assumptions was that the problem occurs cause I use the same account for my c++ client and for android host, so I created a new account to connect with c++ client but got the same behavior.

5

@chunsiong.zoom any updates?

6

@ivan.ieremenko, if you’re still running into issues happy to see if we can help debug.

Another option you might want to consider is Recall.ai. It’s a simple 3rd party API that lets you use meeting bots to get raw audio/video from meetings without you needing to spend months to build, scale and maintain these bots.

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