Dashboards - Get Webinar Participants API returns "meeting xxxxx not found" while the webinar is actually ongoing

We are using the “Dashboards - Get Webinar Participants API” to get a list of live participants of the Webinar. The webinar is live as of right now. We are able to get back the Registrants, Panelists - but not Participants ( /metrics/webinars/{webinarId}/participants).

Also tested using the “Send Test Request” at https://marketplace.zoom.us/docs/api-reference/zoom-api/dashboards/dashboardwebinarparticipants - the same issue - see the response in Error section below.

As of right now I am able to get the list of past participants for past webinars - but no luck with live participants of currently live webinar.

We are getting back “{ “code”: 3001, “message”: “Meeting does not exist: 89717618845.”}”

Which App Type (OAuth / Chatbot / JWT / Webhook)?
We are using JWT App.

Which Endpoint/s?

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Request URL / Headers (without credentials) / Body
  2. See error

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If applicable, add screenshots to help explain your problem.

Additional context
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Hi @greenhermitt,

Are you still experiencing this issue? I believe this may have been related to an incident we experienced on the 26th, which should be resolved now.

Let me know, thanks!

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