Participant Details: “code: 3001, message: Meeting does not exist” - follow up

I’m writing a new topic, since the previous one has been closed (see Participant Details: "code: 3001, message: Meeting does not exist" for details).
The problem in retrieving the participant details still persists: with some meetings listed in the Meeting Dashboard API, the list of participants isn’t returned by Meeting Participants Dashboard API.
I got a ticket opened by the Developer support team, and they told me about a month ago they found the issue and were working for a fix. Since then I have received no news and the ticket has been closed, too.
Are there any news about the fix the team was working on?

Error status 404 and error message
{"code":3001,"message":"Meeting does not exist: xxxxxxxxxxxxx."}
when retrieving the participant details for some meetings whose UUIDs are listed by the meeting dashboard API

Which App Type (OAuth / Chatbot / JWT / Webhook)?

Which Endpoint/s?
Meeting Dashboard API:
Meeting Participant Dashboard API:

Additional context
Details about the meetings with this issue (less than 1% of data altogether, but with some peaks of failures near to 20% on some days) can be provided by e-mail, if requested.
We also have many meetings held in March with this problem, and their details will soon be not available anymore, since data availability through the Zoom APIs is limited to 6 months.

Hi @dave84,

Thanks for reaching back out about this, and apologies that this hasn’t been cleared up.

In taking another look at the data in question and the timeline of events here, I can see that this was likely a result of a blip in data availability for this particular meeting back in March. This unfortunately means that we won’t be able to recover the meeting details.

While I realize this is not an ideal situation, do let me know if there are outstanding issues or new instances you’d like us to look into.


Hi @will.zoom,

I can probably understand that back then there had been some problems in generating the data for retrieval by the APIs, but I can’t stand why I can instead find similar data if I download the “Details CSV report” (from the admin panel at for the same dates.

By the way, even those reports have issues: it seems they’re not correctly CSV-delimited and this caused me many struggles to get them imported (at the end, despite some adjustments I made, not all of them were) into a database for comparing with those downloaded via API.

These are the most critical dates in terms of missing data by the APIs:

  • March 19, 2020 - 586 out of 3124 meetings
  • March 27, 2020 - 576 out of 3799 meetings
  • May 15, 2020 - 839 out of 4711 meetings

In the reports, assuming that the numeric ID and the start time are reliable for identification (the reports don’t include the UUIDs), I could find the participants data in 583, 566 and 819 cases respectively.

Hope this helps for any diagnosis and/or resolution, thanks

Hi @dave84,

Thanks for clarifying these other outstanding dates—I’ve reached back out to our team to look into what we can do here. I’ll update you here once I hear back. (ZOOM-177912)


[Dead-man’s post] Are there any news about this issue? Thanks…

Hey @dave84,

Sincere apologies for the delay here—I’m still working to see if there’s anything that we can do here, and I hope to have an update for you shortly. Thanks so much for your patience.


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