Hi Zoom team,
We need help purchasing and activating the Developer Pack for RTMS on our existing Zoom account and approved Unlisted Marketplace app, SCRIBES.
- We successfully integrated and tested RTMS during our trial, which expired on 1 July.
- On 11 August, Jen advised us to purchase Developer Pack credits and then contact her to reactivate RTMS.
- We emailed on 13 August and followed up on 21 August but have not received a response.
- The Developer Pack pricing page describes PAYG/self-service pricing, but our account only shows Contact sales.
- We submitted the Contact Sales form on 31 August, but it offered no Developer Pack/RTMS option, no free-text field, and no case reference.
Could someone please route this to Developer Pack Sales Enablement and confirm the correct purchase and provisioning path for our existing account/app? We can provide the account email and app ID privately by DM.
Thank you.