I am seeing mostly “Unknown” when I use the “List Meeting Participants” API. I found 2 existing posts with the same issue but no details on how to resolve it: [image] Recieving participant Device "unknown" in Master Account Api Reports and Dashboards Information for Meet…

Hi @pete_h Thanks for reaching out to the Zoom Developer Forum, I am happy to help here! Could you please share the meetingID that you are using as an example to query the Get meeting participant endpoint so I can look into this issue. If you could also share the response body that you get (just …

Meeting UUID is J31RP1jtRdy06OnBrkNVnQ== The JSON response is { “page_count”: 1, “page_size”: 30, “total_records”: 8, “next_page_token”: “”, “participants”: [ { “id”: “P_5o6hbJTgKvxxxxxxxxxx”, “user_id”: “16799999”, “user_name”: “Mil”, “device”: “Unknown”, “ip_address”: “xxx.xxx.xxx.xxx…

Thanks @pete_h I am looking into this and will bring you an update shortly (ZSEE-55736 Internal ticket for reference)

Hello @pete_h Thanks for your patience while I investigated this issue further. I just heard back from our team and this is expected when the participants that joined the meeting did not sign into their Zoom accounts to join the meeting so they are identified as guests, hence the device type is “u…

Thanks Elisa…Is this impossible to do or is it just not an implemented “feature” yet? Seems to me that device type wouldn’t require a login to collect, it should be something the api could collect when the meeting is joined. If it is possible to get to this information without needing to log in, I…

Hey @pete_h That is a great question! I totally understand your use case and I see the importance of this implemented as a feature! I do now know it this is not possible or just not implemented yet; but I am happy to reach out to the Engineering team to learn more about the status of this feature a…

That will be perfect. Thanks! Pete

Hi @pete_h Thanks for your patience again! I just heard back from my team and unfortunately this is not in our Roadmap for now. Feel free to make a feature request here: Feature Requests Have an API or SDK feature request? S…

Elisa, Created feature request: “Identify device type for meeting participants who don’t have an account” To address this issue, Thanks, Pete

Thank you Pete @pete_h I will keep an eye on that! :slight_smile:

Device type of "Unknown"

API and Webhooks Meetings

elisa.zoom (Elisa) July 11, 2022, 7:03pm 11

Thank you Pete @pete_h
I will keep an eye on that!

Topic		Replies	Views
Recieving participant Device "unknown" in Master Account Api Reports and Dashboards	8	1150	July 5, 2022
Identify device type for meeting participants who don't have an account Feature Requests	1	942	July 23, 2022
Device Type "Unknown" in List Meeting Participants QoS API Feature Requests	0	419	July 23, 2022
Identifying meeting participant device info using the API Meetings api	1	119	September 24, 2024
Type of device used to connect to meeting Meetings	4	1172	July 28, 2022

Device type of "Unknown"

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