Information for Meeting participants is incorrect.
While getting meeting metrics we are getting a huge number of device unknown values for the meeting participants while customers insist they are using Windows.
The
We are executing the call below.
/v2/accounts/[ACCOUNTID]/metrics/meetings/[MEETINGUUID]/participants?type=past
How can we get better results that reflect the real device usage for our customers?
Hi @jan.henk.edens
Thanks for reaching out to the Zoom Developer Forum.
By taking a look to our Docs, I found the following:
Can you please confirm if the users that you are getting “unknown” on the response are all part of your account?
Best,
Elisa
I’m using the code below:
var url = $"/v2/accounts/{Uri.EscapeUriString(account.id)}/metrics/meetings/{Uri.EscapeUriString(meeting.uuid)}/participants?type=past";
this is resulting in:
| device | location | network_type | microphone | camera | speaker | data_center |
|---|---|---|---|---|---|---|
| Unknown | Barendrecht (NL) | Wifi | NULL | NULL | NULL | Germany |
| Unknown | The Hague (NL) | Wifi | NULL | NULL | NULL | Germany |
| Unknown | Dortmund (DE) | Wifi | NULL | NULL | NULL | AFR |
| Unknown | Leiden (NL) | Wifi | NULL | NULL | NULL | AFR |
| Unknown | Katwijk (NL) | Wifi | NULL | NULL | NULL | Germany |
| Unknown | Leiden (NL) | PPP | NULL | NULL | NULL | Germany |
| Unknown | Diemen (NL) | Wifi | NULL | NULL | NULL | AFR |
| Unknown | Cologne (DE) | Wifi | NULL | NULL | NULL | AIR |
| Unknown | Amsterdam (NL) | Wifi | NULL | NULL | NULL | Germany |
| Unknown | Noordwijk aan Zee (NL) | Wifi | NULL | NULL | NULL | OFR |
Hey! @jan.henk.edens
Could you please open up a support ticket here:
And share your accountID or email associated with the account so we can investigate this issue further?
Best,
Elisa
I was referred to the forum in the following ticket: [#13425922]
Hello Elisa,
@jan.henk.edens is working for us to get our reports on par. This issue however is still not resolved. Any way we can get this moving?
Our customers are depending on it.
Thanks in advance.
Sander
Duppal
Hi @sander.gelauf and @jan.henk.edens
This is the expected behavior, the device field will come back as unknown when the participant joins as a guest (basically when they are not logged in into their Zoom account)
