Information for Meeting participants is incorrect.
While getting meeting metrics we are getting a huge number of device unknown values for the meeting participants while customers insist they are using Windows.
The
We are executing the call below.
/v2/accounts/[ACCOUNTID]/metrics/meetings/[MEETINGUUID]/participants?type=past
How can we get better results that reflect the real device usage for our customers?
Hi @jan.henk.edens
Thanks for reaching out to the Zoom Developer Forum.
By taking a look to our Docs, I found the following:
Can you please confirm if the users that you are getting “unknown” on the response are all part of your account?
Best,
Elisa
I’m using the code below:
var url = $"/v2/accounts/{Uri.EscapeUriString(account.id)}/metrics/meetings/{Uri.EscapeUriString(meeting.uuid)}/participants?type=past";
this is resulting in:
| device | location | network_type | microphone | camera | speaker | data_center |
|---|---|---|---|---|---|---|
| Unknown | Barendrecht (NL) | Wifi | NULL | NULL | NULL | Germany |
| Unknown | The Hague (NL) | Wifi | NULL | NULL | NULL | Germany |
| Unknown | Dortmund (DE) | Wifi | NULL | NULL | NULL | AFR |
| Unknown | Leiden (NL) | Wifi | NULL | NULL | NULL | AFR |
| Unknown | Katwijk (NL) | Wifi | NULL | NULL | NULL | Germany |
| Unknown | Leiden (NL) | PPP | NULL | NULL | NULL | Germany |
| Unknown | Diemen (NL) | Wifi | NULL | NULL | NULL | AFR |
| Unknown | Cologne (DE) | Wifi | NULL | NULL | NULL | AIR |
| Unknown | Amsterdam (NL) | Wifi | NULL | NULL | NULL | Germany |
| Unknown | Noordwijk aan Zee (NL) | Wifi | NULL | NULL | NULL | OFR |
Hey! @jan.henk.edens
Could you please open up a support ticket here:
And share your accountID or email associated with the account so we can investigate this issue further?
Best,
Elisa
I was referred to the forum in the following ticket: [#13425922]
