Difference of API response

[osawa.yuta (Osawa(大沢))]

Description
API calls of /metrics/meetings return different response.
It is depending on the time.
API call at 10/23 returns json with “dept” key.
But API call at 10/25 returns json without “dept” key.
Would you tell me about why they differ?

Error
nothing

Which App Type (OAuth / Chatbot / JWT / Webhook)?
JWT

Which Endpoint/s?
https://api.zoom.us/v2/metrics/meetings

How To Reproduce (If applicable)

1. Call API. “from” and “to” parameter is the day that you call API or 1day later.
   Request URL : https://api.zoom.us/v2/metrics/meetings?from=2021-10-22&to=2021-10-22&type=past&page_size=300
   Headers : authorization:Bearer XXXXXXXXXXX / content-type:application/json
2. Call API 1day later.
   Same as above
3. Compare them.

Screenshots (If applicable)

Left json is a API response returned at 2021/10/23.
Right json is a API response returned at 2021/10/25.

[will.zoom (Will)]

Hi @osawa.yuta,

Thank you for reaching out about this. This is interesting—to confirm, are you seeing the dept field missing from all responses when you query this API? Have you checked the UI to confirm if this information is still available there?

Thanks,
Will

[osawa.yuta (Osawa(大沢))]

Hi Will.

Not all responses misses the dept field.
But I call the API now, the responses have not taken back the dept field.

There is not the dept field in the UI.

Thanks.

[will.zoom (Will)]

Hi @osawa.yuta,

Thank you for confirming:

There is not the dept field in the UI.

Note that if the dept field is not filled out in the UI, it will not be returned by the UI. This field will need to be populated, in order to be returned via API.

Let me know if this helps to clarify,
Will

[osawa.yuta (Osawa(大沢))]

Hi Will

There is not the dept field in the UI.

I checked this on 10/28.
It may be after the dept field has already been removed.
I will check the UI in the same way as the API and get back to you.

[will.zoom (Will)]

Got it, thanks for clarifying! Do let me know if you see otherwise.

Best,
Will

[osawa.yuta (Osawa(大沢))]

Hi Will.

I found that a meeting record lose the dept field on the UI.
Why does this happen?
The record of meeting on 11/1 is in this picture.
Above picture is taken on 11/1, and below picture is taken on 11/2.

[will.zoom (Will)]

Hi @osawa.yuta,

Has anyone on the account removed the dept field? This would be reflected on recordings as well, if so.

Thanks,
Will

[osawa.yuta (Osawa(大沢))]

Hi Will.

I checked the user information.
There is the dept field.

[osawa.yuta (Osawa(大沢))]

Hello Will.

I am still expecting your response regarding this issue.

[will.zoom (Will)]

Hi @osawa.yuta,

In order to take a closer look, can I kindly ask that you email us directly at developersupport@zoom.us with your account details and an example user? We will be happy to further investigate.

Thanks,
Will

[osawa.yuta (Osawa(大沢))]

Thank you Will.
I send e-mail with our account details and an example user.

[will.zoom (Will)]

Thanks! We will connect with you there.