Disable Zoom Phone feature on Android

Phone
1

Description
Deploying Android for Work, Zoom Phone becomes dialer option and takes over default dialer option. Permissions for Zoom have not been enabled, but any tap-to-Dial number is redirected to Zoom Phone. How do I remove this feature?

2

Great question, HELPPPPPP :slight_smile:

3

Hi @jon.d.baker @aznman176 ,

This seems like it’s a question for https://community.zoom.com/

5

This is a pretty useless and completely unhelpful response. I’m having the same problem as these other 2 folks and this thread is what Google points to. Maybe as a Zoom developer advocate you could repost this in the correct forum and link it here so people having the same issue can find a useful answer. I guess I’ll just be removing Zoom altogether. :roll_eyes:

6

Hi @ASC-Brian ,

Appreciate your feedback, but https://community.zoom.com/ is for end-user support and I do not have the same type of access there given I am a developer SME.

It would be helpful if you, upon seeing the guidance, created a post there and shared the link here to help other community members since you found this thread via your Google search.

Thanks for your help and support for our end and developer users of the Zoom platform :slight_smile:

7

Not helpful at all.

I literally just had to uninstall your app so i can use my phone

8

Hi @brendan.booth @ASC-Brian @jon.d.baker @aznman176 this is not a Zoom Developer-related issue where I would be able to help, please reach out to Support for general end-user issues and https://community.zoom.com/

Thank you!

9

@gianni.zoom @brendan.booth @jon.d.baker @aznman176
Zoom does not control the default apps on the device, This is controlled by your MDM profile.
After deployment on first run, you are asked to “allow or dont allow” Zoom to manage phone calls.

If you choose allow, you are locked in by the MDM into using Zoom and this can not be changed without factory reset.

If you chose “Don’t Allow” on devices and the phone permissions within settings now provided the option to choose “Allow or Don’t Allow” freely.
This is the same behavior without MDM, you are free to choose default app.
It is the MDM that is preventing the change being made once its setup.
This is by design and intentional.

In this case there are 3 options as this is expected behavior.

  1. Please select no at first sign in. Then users can freely choose their preferred calling app.
  2. for the users who selected yes at first sign in, factory reset, re-apply MDM profile with the correct calling option at install
  3. check the MDM profile for options to adjust managed apps and permissions.
    hope this helps
    -Matt
10

Thanks @matthew.cabanas !

11

@matthew.cabanas - This does not seem to be the case anymore. On the initial install of the Zoom Workplace or Zoom for Intune it asks for a login, there is no prompt to allow phone access. In fact by default it has 0 permissions. But it still intercepts the default dialer on the work profile. Then when you try to make the call it says “Call using your native phone application”. You click Call and it does transfer it over but it adds the country code to the number that wasn’t there which then fails the call.

So freshly installing the app, never even opening it that first time, it still intercepts the default dialer even though it has no permissions. I.e. Phone = Deny. The only option is to uninstall the app which restores the default dialer back. How can this be fixed?

For now we are telling users to uninstall Zoom from their work profiles and view meetings on the web as it intercepting the calls is very frustrating to our users.