Disabled REST API for Account

API and Webhooks
1

Description
One of our clients has faced the issue that he can not make calls to Zoom REST API with valid credentials. We have investigated this page and found out ** Disable REST API for Account** feature, but we can not find this setting on Zoom Account settings page.

Does it feature still work and how to enable it?

2

Hello @tommy, do you have any thoughts about that?

3

Hey @hsintegration,

What is the error message your client is facing, and for what API?

Thanks,
Tommy

4

Error message like , type=AUTHENTICATION
But this is not possible, because we received auth token just a second ago before this request!

5

Hey @hsintegration,

Can you please provide steps to reproduce the issue?

Thanks,
Tommy

6

Hey @tommy,

I noticed that https://api.zoom.us/v2/users/me and https://api.zoom.us/v2/users/me/permissions both return Access to the Zoom REST API has been denied for this user. Contact Zoom Support for details. (not sure about other APIs since I don’t have direct access to tokens).

Only few customers are facing the error. The percentage of affected accounts is low, like 20-30 accounts out of 20k.

We’ve asked the customers to reinstall the app, but despite OAuth 2 authorization succeeded the error is still there. I can send you a list of account IDs if that helps.

I’m wondering what can be the cause of this error? Also, it makes me a bit confused, why would OAuth 2 let such an accounts (with disabled API) to pass trough.

Thank you!

7

Hey @hsintegration,

I am guessing we have disabled the API for that user due to them abusing our rate limits.

I suggest having those users reach out to us for a resolution.

Thanks,
Tommy