Downloading audio transcripts with access_token fails for specific end users

API and Webhooks Cloud Recordings
1

Description
During the app approval process, when using the reviewer’s Zoom account, the following issue arises.
*In my own Zoom account, I can successfully download the audio_transcript file. I suspect the cause may lie in my Zoom account settings, but I’d like some support in investigating this.

The following has been checked, and while the issue is similar, we are not using the webhook download URL but rather the URL returned by the API.

Error?

  • When the webhook notifies that “All Recordings have completed,” I retrieve the meeting UUID from that event and then call the following API to successfully obtain the URL for the audio_transcript recording file:Zoom Meeting API - Zoom Developers
  • However, when I append the user-level OAuth access_token as a query parameter to this URL and attempt to download it, the response is an HTML page with “No permission. (200).”
  • I have verified that the access_token is refreshed correctly using the refresh token.
  • The OAuth scopes are set as follows:
    cloud_recording:read:recording
    cloud_recording:read:list_recording_files
    user:read:user

How To Reproduce
Nor sure

2

Hi @yasuhironose1
Thanks for reaching out to us!
Let me look into this and I will get back to you

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3

@elisa.zoom
Sorry but any updates?

4

Hi @yasuhironose1
sorry for the late reply here!
I am not able to replicate this on my end. I am following the exact steps you share and I am able to download the audio transcript.
Could you please reach out to the app reviewer and tell them to reach out to me directly?

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5

Thank you. I’ve informed the app reviewer to coordinate with @elisa.zoom.

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