Duplicate in-client app after installation

[eng1 (Jump)]

Zoom Apps Configuration

• Application stack: Phoenix LiveView
• Application link: Zoom marketplace link

Description

Our Zoom integration recently had an in-client app pass app submission. We’ve activated the latest release. When installing it there seems to be an extra app visible in the “My Apps” view.

Error?

There were no errors that were immediately visible.

Troubleshooting Routes

Account A

Uninstalled the app, then re-installed

I uninstalled the app using the “Added apps” view, then re-installed the app.

Signed out, then back in

I signed out of the desktop app for this account then back in.

Checked installed apps for the impacted account

For the first account that’s seeing duplicates in the “My Apps” view, I checked to make sure there weren’t any apps installed for development.

Development tab

Production tab

Account B

I installed the same app on a separate account. The “My Apps” tab does not show a second app.

Account C

I’ve validated that someone else is running into this issue for an account that’s different from the first. The only common thread is that they’ve been using our application throughout the timeframe that I was developing the in-client app for submission.

How To Reproduce

Steps to reproduce the behavior.

• Using the email that’s associated with this app install the app
• Go to the Zoom desktop app
• Open “My Apps”
• Note that there are two of the same app logos

More information

• Clicking on one app works as expected
• Clicking on the other app opens the app landing page url in a browser

[elisa.zoom (Elisa)]

Hi @eng1
Thanks for reaching out to us.
I will assign this thread to the Marketplace team to see if they have any input here @kwaku.nyante

[kwaku.nyante (Kwaku)]

Hello, @eng1. Do both icons work as expected, or does one throw an error when using it?

Regards, Kwaku

[eng1 (Jump)]

One works as expected, the other opens up the landing page url. @elisa.zoom @kwaku.nyante .

[eng1 (Jump)]

@kwaku.nyante @elisa.zoom any more information I can provide to help troubleshoot?

[kwaku.nyante (Kwaku)]

Can you provide a Zoom Clip or Loom recording that we can provide to our engineering team? We cannot replicate the problem on my end.

Regards, Kwaku

[eng1 (Jump)]

Here’s an example video @kwaku.nyante . Let me know if I can provide any more information. Thank you.

[eng1 (Jump)]

@kwaku.nyante one other piece of information that might be helpful.

Here’s what’s copied for the broken app icon when clicking on the copy app link functionality. App Marketplace

I put Zoom into debug mode and started looking at the my apps view.

Here’s the entry for our app from the JSON that’s coming back over the network for the https://marketplace.zoom.us/api/v1/zoomapp/my?pageSize=100&sort=name_asc endpoint.

        {
            "id": "GhMR36qLRwZJcImoYeAFw",
            "displayName": "Jump",
            "icon": "https://marketplacecontent-cf.zoom.us//w9r5Xxz1TiKJS6xXmRoILQ/K7Pv9hm_RRaVKlcRPI0wwg/app/xtDqIpX_R0y60BdxGPEwew/BcAJ2HatQLayIuGW1xH4Pg.png",
            "darkModeIcon": "",
            "companyName": "Jump",
            "applicationId": "xtDqIpX_R0y60BdxGPEwew",
            "description": "AI Assistant for Financial Advisors and Wealth Managers",
            "supportTransferZoomRoom": false,
            "supportInCurrentDevice": true,
            "supportTouchDevice": false,
            "essentialApp": false,
            "shareLink": "https://marketplace.zoom.us/apps/xtDqIpX_R0y60BdxGPEwew"
        }

[eng1 (Jump)]

@kwaku.nyante any updates?

[kwaku.nyante (Kwaku)]

Hello, the biggest problem is that we’re trying to replicate, and we can’t. Is this issue affecting everyone on your account only, or is it just affecting a specific individual?

Regards, Kwaku

[kwaku.nyante (Kwaku)]

Let me send you a DM so we can get the information on any users having the issue so we can figure out whats going on with those users.

Regards, Kwaku