E2dccd08-979e-411c-a61f-c2616b617724:1 Uncaught ReferenceError: PThread is not defined

Video SDK Web
1

“e2dccd08-979e-411c-a61f-c2616b617724:1 Uncaught ReferenceError: PThread is not defined”

Hi i’m getting this error when another person join on same call .
how can I solve It. Please help me out on that
Thx

2

Hey @ok-soumen

Thanks for your feedback.

Could you please provide me with the version of Video SDK, the browser, the OS, and whether the SharedArrayBuffer is enabled?

Additionally, would you mind enabling client-side telemetry and sending the error to us? This would greatly help us analyze the issue. Thank you!

Thanks
Vic

3

Hi @vic.yang
version of Video SDK : “@zoom/videosdk”: “^1.7.0”,
OS : Windows
Browser :
Google Chrome
Chrome is up to date
Version 117.0.5938.92 (Official Build) (64-bit)
SharedArrayBuffer is enabled :Yes
Thx

4

Hey @ok-soumen

Could you please test our latest version (1.8.10) to check if the issue still persists?

Thanks
Vic

5

Thanks a ton @vic.yang :blush:
It’s working but after that when I try to enable the camera I got an error
HD support is currently limited, and comes with a number of restrictions and limitations. Please visit Video SDK - web - Video for more details
js_media.min.js:1 Error: media stream is ok, but start video capture fail
at js_media.min.js:1:408205
at p (js_media.min.js:1:160373)
at Generator. (js_media.min.js:1:161710)
at Generator.throw (js_media.min.js:1:160736)
at r (js_media.min.js:1:117137)
at u (js_media.min.js:1:117384)
could you please help me out on that .
Thx

6

Hey @ok-soumen

Could you share some code snippets related to this issue with me?

Thanks
Vic

7

It’s solved .
Thank you so much @vic.yang

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