Hi @apu ,
Here’s the guidance I received from one of our Zoom Rooms SMEs:
If there are reliability issues I would suggest a formal support case. Anecdotally I have not heard other complaints.
When you wish to clear an existing emergency notification but have lost the ID, send a new emergency notification, capture the event ID in the response data, and immediately send an API command to clear it. This will de facto clear all emergency notifications from the Zoom Room.
It is true there is no control of the icon or background color.
Please let me know if this is helpful.