Employee_id still failing to be included in some call_history objects

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1

Following up on this topic in a new thread as Elisa is on temporary leave: Call_history API not including callee_employee_id or caller_employee_id for some employees

Referencing ticket: ZSEE-199090

After the planned database sync this past weekend, I am seeing some improvement in the availability of employee_id data in call_history objects, but it is still absent from many, even though an employee ID exists on the user’s profile.

I’d be happy to provide additional examples in a direct message.

2

Hey, thank you for posting this update, and sorry to hear about your experience. I checked the ticket, and you are correct that this was a confirmed bug. Do you have an open support ticket aside from (ZSEE-199090)? If so, have you updated the ticket with these details @Aidan ?

3

Hi, Donte –

I did not interact with the ticket directly, so I am unable to update it with further details. I just have a direct message history with Elisa, who communicated with the engineering team and filled out the ticket.

4

@donte.zoom Following up on this to see how we can get support with this active issue. Thanks.

5

@Aidan ,

I’ve updated the existing ticket and will continue working with engineering. In the meantime, feel free to share any additional findings on your end that could help with debugging.

6

Hey,

Can you share if this behavior is happening with the same set of users?

7

Hey Donte,

I can confirm the same set of users are experiencing the issue, except for the two users I passed along as an example in the first thread.