API Endpoint(s) and/or Zoom API Event(s)
Zoom API Events: meeting.rtms_started, meeting.rtms_stopped, meeting.rtms_interrupted
RTMS WebSocket signaling (event subscription endpoint: wss://ws.zoom.us)
Description
I’m building a user-managed General App (Development mode) on a Pro (Licensed) account, using RTMS to receive live meeting transcript data
Setup completed on my side:
- Account setting “Share realtime meeting content with apps” is ON (Account Settings → Zoom Apps)
- The app is installed on my account via Local Test
- Granted scopes: meeting:read:meeting_audio, meeting:read:meeting_transcript, meeting:read:meeting_video, meeting:read:meeting_chat, meeting:read:meeting_screenshare, rtms:read:rtms_started, rtms:read:rtms_stopped, rtms:read:rtms_interrupted, meeting:update:participant_rtms_app_status, user:read:user
- My WebSocket event connection to wss://ws.zoom.us authenticates successfully and stays connected
Error?
No error message — the app simply does not appear under Account Settings → Zoom Apps → “Auto-start apps that access shared realtime meeting content” (the dropdown shows no eligible apps), and meeting.rtms_started never fires during meetings, even with live captions enabled and transcribing.
How To Reproduce
Start a meeting as host (same account that owns the app), with captions/transcription enabled
- Authentication: OAuth user-managed General App, Development mode; event delivery via WebSocket subscription
- Result: other event delivery works, the WebSocket authenticates, but no RTMS events arrive and the app is not listed in the auto-start dropdown
Could you please enable RTMS backend access for this app and account? Happy to provide the Client ID and Account ID via DM. Thank you!