Enable RTMS for organization

Realtime Media Streams
1

Hi all,

We need to get RTMS enabled for our organization. Can someone from the staff PM us with details to get this enabled. Im unable to pm any staff so far.

2

Hi,

Have you filled the form here : https://www.zoom.com/en/realtime-media-streams/#form ?

3

Hi @ojus.zoom I’ve already reached out through the form/forms (as mentioned here: https..developers.zoom.us/docs/rtms/) (on June 26 2025) but haven’t received a reply yet.

4

Thanks for your patience on this! I brought this up during a team meeting and forwarded your info to our internal team directly. We’ll be in touch!

1 Like
5

I can add RTMS notifications scopes, but the POST /v2/realtime/sessions API returns 404 (code 2300). Does my account need additional activation for RTMS session creation (rtms:session:write scope)?

6

@ChristianBelbeze you might want to create a new thread on this and tag me in it.

RTMS sessions are not created via API as they are part of a Meeting.
You will connect to the RTMS websocket via a webhook event.
Just to confirm you are using Zoom Meeting right?

7

I am currently developing an integration that uses Zoom Real-Time Media Streams (RTMS) to process live meeting audio.

We have successfully created an RTMS app in the Zoom Marketplace and authorized it with the correct scopes (meeting:read:meeting_audio, rtms:read:rtms_started, etc.).
However, when calling the endpoint:


bash

POST xxxxxxxxxxxx

we get the following response:


css

404 { "code": 2300, "message": "This API endpoint is not recognized." }

This suggests that RTMS is not yet enabled on our account.

Could you please enable RTMS for our account?
Here are our details:

  • Account ID: [Your Account ID]

  • App Name: ZoomToChatGPT-RTM

  • Use Case: Real-time audio processing for AI-based analysis during live meetings.

Thank you for your help!

8

@ChristianBelbeze your account has to be enabled from Zoom’s side for RTMS feature. This requires the form filling.

Have you filled out the form yet?

9

Yes. The support send me a mail to say that the process is in the pipe.
Thanks to you
Christian

10

@chunsiong.zoom hello, an app I’ve been building requires RTMS events as well. I filled out the form last night, and created this zoom account this morning when I saw on these forums that you need to be a pro user to access RTMS. I’d been prototyping the app in a personal dev account until then. Please let me know if there’s anything else you’d need from me. Thanks!

11

Title: Request to Enable RTMS for University Research Project (Ticket TS1951123)

Message:
Hi Zoom Team,

I’m currently working on a university research project exploring the role of AI in group philosophical discussions (Discussions à visée démocratique et philosophique – a recognized educational method in France).

As part of the project, we need to integrate the Realtime Media Streams (RTMS) API to stream live audio from Zoom meetings into an AI-powered analysis pipeline.

I’ve already contacted Zoom Sales to purchase a Developer License and am waiting for confirmation so that RTMS can be enabled for my account. My Zoom Support ticket reference is TS1951123.

Could you please confirm the next steps to ensure the RTMS backend is activated on my account, including access to:

POST https://api.zoom.us/v2/realtime/sessions

Without this, our project is currently at a standstill.

Thank you for your help,
Christian Belbeze
France

12

Hello, we need to enable RTMS on our account, we send the form. Could you please activate for the account id: 7037587555

Thanks and best regards!

13

Hi @David.pazm, i’ve enabled RTMS on your account - I’ll send you an email with additional details shortly

14

Hi @joan.zoom, perfect. At the moment I don’t receive email with the details.
But thank you so much to enable RTMS for us.

Best regards!

15

Hi @joan.zoom, we are tryin to publish internal app to use for transcripts: SuperAgent Zoom

We only configure on Development mode because is only for internal porpouse.

When we go to the Zoom Admin Console - Account settings - Zoom Apps - Choose an App to AutoStart (Auto-start apps that access shared realtime meeting content) not appear the app.

What we miss?

Thanks and best regards!

16

Hi @David.pazm

I have resent the getting started email to the above email address used here.

To enable auto-start for your app, you’ll need to make sure you have the correct scopes added.

The auto-start option won’t appear unless both the Meeting and RTMS scopes are included in your app.

Here’s what you need to do:

  1. Go to Scopes and click on Add Scopes.
  2. Under Products, select Meeting and RTMS.
  3. Add the meeting:read:meeting_transcript scope.

Once you have these scopes enabled, the auto-start option should be available for you.

Let us know if you still continue to not see this option

17

Can you please enable RTMS for my account as well?

18

Hi @Bartek I followed up directly on a DM

1 Like
19

@joan.zoom @elisa.zoom I also require RTMS, our dev is blocked waiting for it, and sales and technical support keep putting us in a loop. Please help. Thank you.

20

@elisa.zoom @joan.zoom I filled the form out a couple weeks ago but haven’t heard back yet. Could you please enable RTMS for account: 5131450483

Our development is currently stalled while we wait. Thank you!