Enable RTMS — meeting.rtms_started never fires, app missing from auto-start dropdown

Realtime Media Streams
1

Requesting RTMS backend enablement for our app.

Our app, (General app, user-managed, Production)

(I can send details in DM)

Symptoms:

  • meeting.rtms_started never fires. meeting.started / meeting.ended deliver fine to our validated webhook.
  • Our app does not appear in Account Settings → Zoom Apps → “Auto-start apps that access shared realtime meeting content” — only “None” is listed.

Verified on our side:

  • Scopes granted: meeting:read:meeting_audio, meeting:read:meeting_transcript, zoomapp:inmeeting
  • Events subscribed: rtms:read:rtms_started, rtms:read:rtms_stopped
  • Account setting “Share realtime meeting content with apps” is ON
  • App-level RTMS auto-start enabled; host authorized the app with auto-start + the RTMS Started event
  • Webhook endpoint validated and receiving other events

Could you enable RTMS for this app/account on the backend? Also, please confirm whether a Developer pack (or other add-on) is required on our plan for RTMS. Thanks!

2

@TomsterGZ you will need developer pack to enable RTMS on your account

3

We do have the $100 package.

4

@TomsterGZ Zoom Build Platform is different from Zoom Developer Pack.

5

OK, I got Zoom Developer Pack.

What now? do I need to enable anything in settings?

Do I need Zoom Build Platfom for this or not?

6

@TomsterGZ you don’t need the build platform.

Here are some next steps. You need to assign users to this app. For testing purpose, you can click on “add app now” in your Local Test page.

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Your auto start is already configured correctly.

You should now receive the rtms started and stopped in your webhook endpoint, once you start your meeting.