Request to enable RTMS

App Marketplace
1

Hi Zoom Team,

Please enable RTMS for my General App.

Current issue:

  • RTMS event subscriptions are configured (rtms_started, rtms_stopped)
  • RTMS scopes are added
  • App is installed and authorized
  • “Share realtime meeting content with apps” is enabled in account settings
  • BUT the app does not appear in the “Auto-start apps” dropdown
  • meeting.rtms_started webhook never fires

Use case: Real-time audio processing for AI-powered meeting assistant
that provides live transcription and intelligent responses.

Thank you in advance.

2

If your app isn’t listed in Auto-start apps and meeting.rtms_started never fires, RTMS likely isn’t enabled for your account/app yet. Zoom’s published onboarding flow is to submit the 30-day free trial form, then the Developer Advocacy/Sales team enables RTMS on your account.

Once RTMS is enabled, the dropdown should only show RTMS-enabled apps, and you can select it under Auto-start apps that access shared real-time meeting content (with “Share realtime meeting content with apps” enabled).

Also webhook delivery depends on RTMS actually starting in the meeting: make sure you’re subscribed to meeting.rtms_started / meeting.rtms_stopped and that your endpoint passes Zoom’s webhook configuration and validation requirements.

If it helps, we’ve supported thousands of Zoom implementations at Recall.ai (an official Zoom RTMS partner) and can help you with your RTMS integration/setup once someone on the Zoom team confirms RTMS is enabled on your account.