I have a Pay-as-you-Go Video SDK account, and it says to Contact Sales to enable Cloud Recording Storage, but they sent me here for clarification.
How do I enable Cloud Recording Storage? Do I need to signup for a separate Plan to enable it, even though I’ve already input my billing information for the Pay-as-you-Go account?
If so, how do the restrictions on the account work? For example, if I sign up for a Pro plan, it has a limit of 9 licensed users. Does that limit the unique users that can use my Video SDK app? For the 5gb of Cloud Recording Storage, can I delete old recordings (or move them to my server), so that future meetings will still be recorded?
Sorry for the confusion and the bouncing around for an answer. You won’t need a separate account.
What you’re seeing there are some Meetings account factors unrelated to your Video SDK account. With cloud recording, your Video SDK account has a storage capacity but it’s not tied to individual users. You can have as many concurrent sessions/recordings as you’d like.
You can certainly manage/delete old recordings to move to external storage. Specifically, the session.recording_completed event is helpful to listen for recordings which are finished processing. You can then delete recordings using the Video SDK cloud recording REST API.
I am having a similar issue. I have a Pay-as-you-Go Video SDK account. When trying to record using a JWT app, we get the following error:
{
“type”: “INVALID_OPERATION”,
“reason”: “The account of the meeting disabled the cloud recording”
}
Where should I enable cloud recording for my Video SDK account?
I ran into the same issue as Michel (“The account of the meeting disabled the cloud recording” - see post here).
After several conversations with Zoom support, I found that the Video SDK Pay As You Go (PAYG) plan requires the “Zoom Video SDK Recording” add-on to use cloud recording. This add-on costs $100/month and you can sign up at the bottom of the Developer Pricing page. The sign-up page says you get 30000 recording minutes free, with overages costing $0.015 per recording minute, as well as 1 TB of free storage.
Note: The Video SDK Universal Credit plan allows you to use cloud recording right away, with the minutes/storage billed against your credits. However, unlike the PAYG plan, there is no free usage tier so estimate costs carefully.
