Hi there,
I have a Pay-as-you-Go Video SDK account, and it says to Contact Sales to enable Cloud Recording Storage, but they sent me here for clarification.
How do I enable Cloud Recording Storage? Do I need to signup for a separate Plan to enable it, even though I’ve already input my billing information for the Pay-as-you-Go account?
If so, how do the restrictions on the account work? For example, if I sign up for a Pro plan, it has a limit of 9 licensed users. Does that limit the unique users that can use my Video SDK app? For the 5gb of Cloud Recording Storage, can I delete old recordings (or move them to my server), so that future meetings will still be recorded?
Thanks,
Sean
Hi Sean, welcome to the Zoom DevForum 
Sorry for the confusion and the bouncing around for an answer. You won’t need a separate account.
What you’re seeing there are some Meetings account factors unrelated to your Video SDK account. With cloud recording, your Video SDK account has a storage capacity but it’s not tied to individual users. You can have as many concurrent sessions/recordings as you’d like.
You can certainly manage/delete old recordings to move to external storage. Specifically, the session.recording_completed event is helpful to listen for recordings which are finished processing. You can then delete recordings using the Video SDK cloud recording REST API.
I am having a similar issue. I have a Pay-as-you-Go Video SDK account. When trying to record using a JWT app, we get the following error:
{
“type”: “INVALID_OPERATION”,
“reason”: “The account of the meeting disabled the cloud recording”
}
Where should I enable cloud recording for my Video SDK account?