Hey, The trigger is present at Pabbly.
The trigger: “All Recordings have completed” is not capturing the data. I have also attached the video regarding the same. But the connection is established from our end.
I hope you will look into the matter and provide us with the required information.
Hi, it’s possible that there could be various reasons why the trigger “All Recordings have completed” is not capturing the data. Here are some things you might want to check:
Check the status of the trigger: Make sure that the trigger is still active and not disabled or deleted accidentally.
Check the integration settings: Make sure that the integration settings are configured correctly and that the trigger is set up to capture the right data.
Check the app permissions: Make sure that the app has the necessary permissions to access the data. If not, you may need to update the app permissions or re-authorize the connection.
Check the data source: Make sure that the data source is available and accessible. If the data source is down or inaccessible, the trigger may not be able to capture any data.
Check for errors: Look for any error messages or notifications related to the trigger. If there are any errors, you may need to troubleshoot the issue or contact Pabbly support for assistance.
I hope these tips help you resolve the issue with the trigger not capturing the data in Pabbly. If you continue to have problems, I suggest reaching out to Pabbly support for further assistance.
Hey Ana,
I am Nivesh from Pabbly Connect Integration team.
From our end, we have checked everything and the connection is also established. As I have recorded a video from our end but am unable to send it over here.
Is there any other method to share data with a support team Zoom by which I will share more details in reference to the issue causing? It would be much helpful if you share specific information.
Thank you.
Hey Team,
I hope this mail finds you well.
I would like to take this opportunity to introduce myself briefly- I am Nivesh Jain from the Pabbly team.
Pabbly Connect is an automation software for making integration automation between 2 or more apps. We already have integration with over 1000+ applications including Zoom which you can check here - https://www.pabbly.com/connect/integrations/zoom/
I am writing to request a connection with you over email. I would like to discusse some important matters with you and I believe email would be the most suitable medium for our communication. Please let me know if you would be interested in connecting over email. I am available to discuss this further at your convenience.
Thank you for your time and consideration. I look forward to hearing from you soon.
Best Regards,
Nivesh Jain
Hi @nivesh.jain
Thank you so much for reaching out to the Zoom Developer Forum, I am happy to help here!
Sorry for the late reply on this but I am happy to assist you here moving forward.
To understand your issue better, could you confirm some more details with me please?
Is your app published in the Zoom Marketplace as Pabbly Connect? App Marketplace
If so, have you made any changes to your features like adding a new event and submitted your app for update?
Hey, @elisa.zoom,
Thank you for you response regarding the issue. I would appreciate your assistance in resolving this matter.
We have noticed that The trigger: “All Recordings have completed” trigger is not capturing the data as it should, and we have been unable to identify the root cause of the problem. This is causing a delay in our users workflow. I kindly request that you investigate this matter and provide us with a solution as soon as possible. Please let us know if you require any further information or if there is anything else we can do to assist you in your investigation.
For better understanding we have also recorded a video and Screenshort for the same but unable to upload it over here.
Is your app published in the Zoom Marketplace as Pabbly Connect?
Yes our app is published over Zoom Marketplace.
Thank you for your support in this matter. We appreciate your dedication and commitment to providing us with the best service possible.
Best regards,
Nivesh Jain
Hi @nivesh.jain
Of course, I am happy to help.
I looked into your app and it looks like it does not have the event added to the published app
So If you added the event “All recordings have been completed” make sure to resubmit your app for review to the Marketplace team.
If you don’t submit it, the changes to the app won’t be reflected to the published on and you won’t be getting those events.
Thanks
Elisa
Hey @elisa.zoom,
I am unable to understand where the misinterpretation is happening and it has become necessary to share some screenshots from the video to clarify the matter. Unfortunately, I am unable to upload the video/Screenshot on your portal as it does not support large files and it is giving error "Sorry you can’t embed media items in the post. However, I would be more than happy to share the recorded video/screenshots with you via email.
I hope this will help us to clear any confusion and to ensure that we are on the same page regarding the matter.
Thank you for your understanding.
Regards,
Nivesh
Hey @elisa.zoom ,
I wanted to take a moment to express my appreciation for the opportunity to speak with you and to discuss this important matter. Our conversation was insightful, and I appreciate your input and perspective on the issue. I value our professional relationship and the opportunity to work together on this project, and I am committed to ensuring that our communication remains open and productive.
I have attached the screenshot links for you reference.
Thank you for your time, and I look forward to hearing back from you.
Best Regards,
Nivesh Jain
Hi @nivesh.jain
Thank you for your understanding and for your patience here. I was out of office for a week and catching up on my email. I will send you a private message to follow up
cheers,
Elisa
Hey @elisa.zoom
I hope your have a great day.
I wanted to follow up on our previous conversation regarding the issue we were facing with the trigger: “All Recordings have completed” is not capturing the data. I just wanted to let you know that I tried waiting for the recording to complete and upload, and I am happy to report that the issue has been resolved as of now.
Thank you for your assistance in this matter. Your help was greatly appreciated. If I encounter any further issues in the future, I will not hesitate to reach out to you for help.
Thanks again for your support.
Regards,
Nivesh