Zoom Recording Complete Webhooks just stopped for certain users since June 29, 2023

Format Your New Topic as Follows:

API Endpoint(s) and/or Zoom API Event(s)

  • Webhook events: recording complete

Mysterious disappearance of zoom webhooks after June 29, 2023 for a stable app that has had no recent modifications.

Zoom is not sending webhooks recording.complete event (but only for some users).

How To Reproduce
Steps to reproduce the behavior:

  1. With an effected user (ID REDACTED), start a meeting
  2. Cloud record the meeting
  3. End the meeting
  4. wait for cloud recording to process
  5. Observe that no webhook notifications sent even days after the cloudrecording is finished processing

Attempted resolutions:

Hi @recordedspeed
Thanks for reaching out to us, I am happy to help here!
I have seen this issue reported already. I am currently looking into it.
I will send you a private message to follow up with you