"Enter Your Name and Email" sheet is always shown for webinar

We implement the MobileRTCWebinarServiceDelegate delegate method onSinkJoinWebinarNeedUserNameAndEmail and call its completion block with valid user name and email, but the “Enter Your Name and Email” sheet is still shown.

Note: We confirm that this delegate method is triggered by setting breakpoint.

Which iOS Meeting SDK version?
Our current SDK is 5.15.10, but we can also reproduce the issue in SDK 5.14.5.

To Reproduce(If applicable)

  1. Enter a webinar meeting


Troubleshooting Routes
The troubleshooting attempt types you’ve already exhausted, including testing with the appropriate sample app (found on Zoom · GitHub).

Smartphone (please complete the following information):

  • Device: iPhone SE
  • OS: iOS 16.3.1

We also see this issue in 5.16.0


Thank you for bringing this to my attention. Could you please provide more details about any errors you are encountering? Additionally, it would be helpful to know if this issue is occurring specifically with the sample App. If it is, kindly provide the reproducible steps so that I can investigate this further on my end.

I am looking forward to hearing back from you.


I still can reproduce this error in your sample application which using SDK 5.16.1
I have attached a YouTube link with the error playback process




  • Device: iPhone 15 pro (Simulator)
  • OS: iOS 17.0

Are there any updates for this issue?

Hi, @evdubkov reproduced the issue using the sample app, and attached a video showing the issue. Do you need any additional information?

Still reproducible in 5.16.2


Sorry, I did not get back to you sooner. I will look into this and place a bug ticket if reproducible on my end. Please tag me for updates. More Soon!

@minyushov ,

Just following up, I’ve shared this with engineering and now I am awaiting their response. More soon.

Just keeping this thread alive

1 Like

Thanks for your patience. There’s an interface to hide the register window. Meeting SDK for iOS API Reference: MobileRTCMeetingSettings Class Reference.

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