Error 200 "This account does not exist or does not belong to you"

Video SDK
1

Video SDK Type and Version
“@zoom/videosdk”: “^1.8.10”,

Description
Problem with videosdk-workshop (GitHub - zoom/videosdk-workshop: workshop-project).
Error on await client.join(topic, signature, name, password) in Session.js.

Account is a video sdk account (double checked) and SDK_KEY and SDK_SECRET are from the marketplace web site and are not the API key and secret (also double checked).
Checked also the troubleshooting video with no success. RoleType is 1 as an integer, not string.
Spent a few days to check all these and to read all relevant forum topics, but no success.

Meeting args in home.js looks like this:
Bildschirmfoto 2024-04-18 um 11.59.57

JWT response from the server is this:
“eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJhcHBfa2V5IjoiXCI1ekVHRDd6ZFNMYUdPLXZwdzlOU2V3XCI7IiwiaWF0IjoxNzEzNDMzMTk3LCJleHAiOjE3MTM2MDU5OTcsInRwYyI6ImhmIiwicHdkIjoicHciLCJ1c2VyX2lkZW50aXR5IjoidXNlciIsInJvbGVfdHlwZSI6MX0.46OoUaeRYxdmT1JbMyVLXBxSK1qCan7BrD5OqJS1KZ8”

Error:
{
“type”: “JOIN_MEETING_FAILED”,
“reason”: “This account does not exist or does not belong to you”,
“errorCode”: 200
}

How To Reproduce
Steps to reproduce the behavior including:
*1. Download Sample App
*2. Enter app credentials
*3. NPM Start
*4. See error in console

@chunsiong.zoom @gianni.zoom
Please Advise.

2

@hanwel

image

The app_key is malformed. Could you change it so that there isn’t \ and ; ?

it should look something like

“app_key”: “5zEGD7zdSLaGO-vpw9NSew”,

3

Thanks,
KEY and SECRET was stored in “”.

Now without them, the signature is:
eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJhcHBfa2V5IjoiNXpFR0Q3emRTTGFHTy12cHc5TlNldzsiLCJpYXQiOjE3MTM0NDc0MzUsImV4cCI6MTcxMzQ1NDYzNSwidHBjIjoiaGYiLCJwd2QiOiJlZ2FsMTIzIiwidXNlcl9pZGVudGl0eSI6IkVnb24iLCJyb2xlX3R5cGUiOjF9.DAVxBR6nx7EwP2FlbnXT5YWeyMYD4-kPtVpcm9chsBg

But the result ist the same, same error 200.

4

@hanwel there is still a semi colon at the back of the app_key value

5

omg, thank you. That’s it.

SDK_KEY=5zEGD7zdSLaGO-vpw9NSew;
vs
SDK_KEY=5zEGD7zdSLaGO-vpw9NSew

Same with the secret.

Thank you so much.
(but you guys should really think about clearer error messages… :wink: ).

Best,
Hanno