JOIN_MEETING_FAILED 'This account does not exist or does not belong to you'

Video SDK
1

Format Your New Topic as Follows:

Video SDK Type and Version
Version: 1.10.7

Description
We are encountering an issue that does not allow us to create/join any sessions the same code was working a couple days ago and no longer is. Can replicate by testing in the React Sample App you provide. We enter in the correct credentials but cannot get past this error.

This was working fine a couple days ago with no changes on our end.

Error:
{
“type”: “JOIN_MEETING_FAILED”,
“reason”: “This account does not exist or does not belong to you”,
“errorCode”: 200
}

Troubleshooting Routes
The troubleshooting attempt types you’ve already exhausted, including testing with the appropriate sample app (found on Zoom · GitHub).

How To Reproduce
Steps to reproduce the behavior including:
*1. Download Sample App
*2. Enter app credentials
*3. NPM Start
*4. See error in console

@chunsiong.zoom Please Advise.

2

@erik3 Just to check are you using credentials from Video SDK Account?
Could you share a sample of the signature/JWT Token?

3

@chunsiong.zoom Could you please start a PM with for this topic so I can share more specific info.

4

The developer who created the Video SDK app under delegated permissions changed his account manager and lost access to managing the app - would this have caused the issue?

The app SDK key and secret remained the same after this, and we still saw the same error on .join after we tried refreshing the secret and recreating the JWT/signature.

5

Update on post, PM sent

6

associating this with ZSEE-122881