Error Code 16 then Session Left

After joining the session, I get an error with code 16 and the session is left.
This error code does not seem to appear in the error code reference in the official guide.
However, it appears among the error codes for macOS and it says

Please contact Zoom support if you receive this error.

what could have gone wrong?

Which iOS Video SDK version?
v1.1.1 (8661.0812)

To Reproduce(If applicable)
Join session

Smartphone (please complete the following information):

  • Debugging on Mac with M1 chip

Hey @wbaroudi,

Thanks for using the dev forum!

Are you using the simulator or a physical device?


Hi Michael,

I’m running the app on the mac itself as such
Screen Shot 2021-11-09 at 23.16.07

Hey @wbaroudi,

Can you try deploying to a physical device?


Hello @Michael_Condon,
I just got to try it on a physical device, I’m still getting the same error.
an idea?

Hey @wbaroudi,

Can you reproduce the issue one more time and then obtain the SDK logs from that instance? You can send them to me via email to Please mention my name and a link to this post in your email. Instructions for obtaining logs can be found here: Those instructions are technically for the meeting SDK, but the steps are the same.


This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.