Error ERR_CERT_COMMON_NAME_INVALID while running the Zoom Sample

We ran the web sdk sample (CDN based version) and we get error ERR_CERT_COMMON_NAME_INVALID. We are seeing this in all kind of browsers (Chrome, Safari, Edge, etc).

Error
jquery.min.js:2 GET https://rwcprod.zoom.us/wc/ping/94986093221?ts=1597961716757&auth=UBIJDn4HPqjoBbwB-QrzZOBSH2-w-DR7oLQ-FnQvmQU&rwcToken=L4EiMmG4UBc3Exn8DV1XGCDzWLSonU0O76QpIqhazig&dmz=1&_=1597961716260 net::ERR_CERT_COMMON_NAME_INVALID

Which version?
We are using the Zoom Web Sdk version 1.7.10 from the CDN.

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Download the zoom web sdk version (latest)
  2. Run it in any browser like Chrome
  3. You will get the error

Additional context
When we run the sample app the audio is very bad, so we dont know if this error could be related. Do you have any idea if this error is relevant, and also if there is a way to correct it or hide it.

Also in your code, we have this function commented, because we dont understand if its required
ZoomMtg.setZoomJSLib. Do we need to use this function, I mean if its related with the error?

Thanks in advanced

Hey @tom3,

Does the Web SDK work with this error?

We are aware of some audio issues on the Web SDK and are working to fix them. Stay updated here:

The setZoomJSLib function is for customizing the path to where the Web SDK files are. You can see an example of it being used here:

Thanks,
Tommy

Yes it works with the error. The location of the error is at the Zoom jquery file version 3.4.1.

Thanks

Hey @tom3,

Can you please try upgrading to version 1.8.0. Let me know if that fixes the issue.

Thanks,
Tommy

Hi Tommy:

Yes we tested in version 1.8.0 and same error. This is the error from the Chrome console:

zoom-meeting-1.8.0.min.js:2 GET https://rwcprod.zoom.us/wc/ping/92014968077?ts=1598492899334&auth=BdKTcyW-wru0zB1CKxzemb73IpIHFIWFyn55rSR9l6A&rwcToken=EfIPs5fVbBT-4su8m_56gIm1xfLdcbBzn1QRg6pAYwE&dmz=1 net::ERR_CERT_COMMON_NAME_INVALID

Let me know what you find.

Thanks

Hey @tom3,

Can you please share a github repo with the issue so we can debug and reproduce the issue locally?

Thanks,
Tommy

Hi Tommy:

Because this error is not related with the sound quality, we will wait for your next version, because right now users are not accepting the zoom quality of the embedded version.

Thanks

Hey @tom3,

Gotcha. If you would like us to look into this further, please share a github repo with the issue so we can debug and reproduce the issue. :slight_smile:

Thanks,
Tommy

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.