Error on joining meeting --sdk 1.7.6 , errorcode 1

Meeting SDK Web
1

Description
hello, everyone
I just clone sample app and put my JWT API credentials but I got an error in join method. In response, there is no description of the error and error code was 1. I can’t identify the issue can anyone help me with this

Error
errorcode : 1 and errormessage: undefined

version
zoom web-sdk 1.7.6

Screenshots

image
image2560×1307 265 KB

2

I face the same problem while login , what’s the problem ?

{method: “join”, status: false, result: null, errorMessage: “Joining fail”, errorCode: 1}

errorCode: 1
errorMessage: “Joining fail”
method: “join”
result: null
status: false
proto:
constructor: ƒ Object()
hasOwnProperty: ƒ hasOwnProperty()
isPrototypeOf: ƒ isPrototypeOf()
propertyIsEnumerable: ƒ propertyIsEnumerable()
toLocaleString: ƒ toLocaleString()
toString: ƒ toString()
valueOf: ƒ valueOf()
defineGetter: ƒ defineGetter()
defineSetter: ƒ defineSetter()
lookupGetter: ƒ lookupGetter()
lookupSetter: ƒ lookupSetter()
get proto: ƒ proto()
set proto: ƒ proto()

and other time I get the same error but like this screen

ww
ww1334×622 44.5 KB

3

Hey @alwani.yogi,

Are you using a real meeting id? Also make sure you are using a JWT App type for the key and secret.

Thanks,
Tommy

4

Hey @tps-egy,

Are you using version 1.7.6?

Thanks,
Tommy

5

Yes, I’m using version 1.7.6

6

yes, I have used JWT app type for key and secret and I tried random num to create meeting id and password.

is there any test meeting id and password or only created meeting can be joined through sample-app?

can we not create a meeting by using user input number id and password? if yes then why is this issue occurring while joining the hosted meeting?

Thanks,
Yogesh

7

Hey @alwani.yogi,

Only real created meetings can be used in the Sample App. You can create a meeting here.

The meeting must exist first before joining / starting it with the Web SDK.

1 Like
8

Hey @tps-egy,

Please private message me your signature so I can debug.

Thanks,
Tommy

9

Hello,
How can I get this signature ?
Regards

10

Hey @tps-egy,

Here is the guide on how to generate a Web SDK signature:

Thanks,
Tommy

1 Like
11

I have Even tried with this Generate Signature Script but couldn’t join an already created meeting . Still getting :slight_smile:
{method: “join”, status: false, result: null, errorMessage: undefined, errorCode: 1}
And
“Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again.”

12

Hey @nitesh.sutradhar,

Please private message me your signature so I can debug.

Thanks,
Tommy