Error trying to setup livestream


Hi Guys!

I’m trying to set up a live stream for my Webinar. However, I’m receiving an error 400

    "code": 3000,
    "message": "Cannot access webinar info."


curl -X PATCH \ \
  -H 'Authorization: Bearer JWT_TOKEN' \
  -d '{
    "stream_url": "rtmp://",
    "stream_key": "mystream",
    "page_url": ""

Hi @pmachado! I’m happy to help you figure this out. You say you’re trying to access a webinar, rather than a meeting. Is this correct? Here’s our API reference docs on retrieving a webinar: - Hopefully this is helpful, let us know if this works for you.


Hi Michael,

You’re correct. I’m trying to access a webinar.
Currently, I’m already capable to create a webinar, invite panelists and do all other required actions to our needs, except to set up the Live Streaming.

I’m only capable to do this on the webinar interface as you can see in the print bellow.


Might you help me with that?



Gotcha! I think I see where the confusion may be coming from, and I’ve documented within our team to work to clear this up. Your original request was to a meetings endpoint, which while the message says “Cannot access webinar info.”, is actually attempting to access Meeting information (through /meetings/{meetingId}/ ). You’re attempting to update the livestream of a webinar, which currently is only available through the web interface. I’ll add this as well to our requested improvement plan.

I understand this is confusing, and we’ll work to make this more clear. Please do let me know if I can help further.