Before Creating a New Topic: I’m using the Phone API to retrieve logs using this endpoint https://api.zoom.us/v2/phone/call_logs and I’m getting inconsistent responses while doing that. I’m using a server-to-Server OAuth app and it’s using the correct permissions. Very frequently I get HTTP 400 a…

Hi @tlsilva , This is not expected behavior. Can you please note the next time the request fails and then works? Please create a support ticket with the full request bodies and response so the support team can evaluate on the backend. Thanks!

Hi David, Our code was not changed and we don’t see the issue anymore. It hasn’t been failing since yesterday. If the situation changes I will let you know reporting the exact request and response. Thank you.

Error when get call_logs {"code":401,"message":"The account access token is invalid"}

Phone

david5 (David) October 19, 2022, 1:24pm 3

I suspect you’re hitting the same “feature” we did, where another service/host is requesting a new Server-to-Server OAuth token and invalidating the one you are using in this particular instance:

Topic		Replies	Views
Zoom Phone API Test Fail Error using Server-to-Server OAuth App Phone	6	495	July 5, 2023
JWT token works fine on /users but not /phone/call_logs Phone	6	1213	April 18, 2022
/v2/phone/numbers 401 Unauthorized: “{“code”:124,”message”:”Invalid access token.”}” API and Webhooks	4	383	December 3, 2023
Invalid access token - Server-to-Server OAuth Authentication	6	1516	September 27, 2022
Getting 124 "Invalid access token." errors API and Webhooks	3	887	October 9, 2023

Error when get call_logs {"code":401,"message":"The account access token is invalid"}

Related topics