Zoom Phone API Test Fail Error using Server-to-Server OAuth App

Phone
1

Error code: {code":2031, “message”: “Zoom Phone has not been enabled for this account.”}

Using JWT Token works without error and runs on a previous tenant without incident with deprecation rebuilding in our new Zoom tenant using Server-to Server OAuth App above error occurs using Get Call logs, and Get call logs detail

We need to get this fixed asap before the scheduled migration this Thursday at 7p EST.
All assistance very much needed and greatly appreciated.

2

Hi @tabryant
Thanks for reaching out to the Zoom Developer Forum and welcome to our community, I am happy to help here!

Can you please confirm that you are generating the access token correctly and that you have the right scopes added to your application?

3

Is there documentation on this to confirm with?

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We can confirm the scopes are correct, but any documentation you have to assist would still be most helpful. Thanks!

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Sure! @tabryant
Here is the link to our Docs on Acces token generation:

6

Perfect, thank you. We have found the issue to be the way the the API was set up to authenticate using client vs. account. Using account_credentials resolved it.
Thanks again for your help!

7

@tabryant
Happy to hear that helped!