Error when starting meeting as a participant and entering the waiting room

Meeting SDK Web
1

I am using ZoomMtgEmbedded / component view, when executing the join it throws me an error on the screen. After the error, the meeting continues normally, but whenever it reconnects or reconnects, the error appears.
{type: ‘IMPROPER_MEETING_STATE’, reason: ‘on hold’}

When the join is done, the user enters the meeting and the complete room is displayed (with toolbar buttons).
2. Then it hides it and shows the message “THE HOST WILL LET YOU IN SOON”.

While making the switch to the waiting room, the message is displayed. If I close the error messages the meeting works as expected.

I would like to know if I am doing something wrong when calling the join.

Web sdk: @zoomus/websdk/embedded
SDK version: 2.15.2
Browser: all browsers

error zoom
error zoom965×1801 116 KB

error zoom2
error zoom21715×350 40.5 KB

2 Likes
2

Hi @bromeromachare
Thanks for reaching out to us!
Are you still experiencing this issue? If so, are you able to replicate this using our sample app?

3

HEY,
How did you solve the mentioned error then?

4

We actually have the same issue here

CleanShot 2023-10-09 at 17.20.37@2x
CleanShot 2023-10-09 at 17.20.37@2x1920×802 116 KB

image
image1594×576 36 KB

Chrome browser:
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/117.0.0.0 Safari/537.36

Zoom version: v2.16.0

5

FYI: When the issue happens, we cannot hear or speak to the other participants. We tried to reload the browser and everything works again.

6

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.