I’ve been using an OAuth server to server app with two subscriptions over Websocket to test an integration with Zoom Contact Center. Up until a few days ago I stopped receiving events for the user I’m testing. I do however get from time to time events for other users with the same account id and IF…

I’ve just received another example of a delayed event. It arrived on the Websocket at 14:58:19.429 EST, but the event is from ~2h ago (“event_ts”: 1694539182464 which is 13:19:42.464 EST). JSON received below. { “module”: “message”, “content”: { “event”: “contact_center.user_logout”, “payload”:…

Hi @alejandro.flores , This is unexpected behavior. I would like to investigate the root cause of this. Can you please email me these details so that we can investigate? I am dming you my email. Thanks

Hi @ojus.zoom , I have a websocket app that seems to display a similar issue. At the moment, I am seeing approximately a 2 hour delay in the events received. Anything that can be done on our end? Thanks

It seems you’re facing a challenging issue with your OAuth server-to-server app’s integration with Zoom Contact Center over Websockets. When troubleshooting such complex scenarios, it’s essential to explore different angles to pinpoint the problem. Here’s a step-by-step approach to help you figure o…

@kyl3 @alejandro.flores @cstevensleisa [image] WebSocket Latency Issues Announcements We are aware of a latency spike in event delivery experienced by some users with our WebSockets service during its public beta phase. We are currently investigating the issue and we will…

It has been over two weeks since I last attempted to run a WebSockets application and im failing to receive any events. Code worked fine to receive events prior to that time. Currently my code receives the build_connection event and all heartbeat acknowledgements, but not a single phone event. The S…

We keep asking for an ETA, but so far no one’s offered a timeline for the fix.

Hi Team, We apologize for the inconvenience. We currently do not have an ETA on this fix, but we will communicate as soon as we have an update.

I highly doubt you will communicate anything. I replied to you 8days ago about the GraphQL roadmap and you ignored me.

@ojus.zoom , just checking in on this. Any updates by chance?

Events received with excessive delay/dropped from OAuth app with Websocket subscriptions

API and Webhooks

ojus.zoom (Ojus) September 19, 2023, 11:25pm 6

@kyl3 @alejandro.flores @cstevensleisa

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Events received with excessive delay/dropped from OAuth app with Websocket subscriptions

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