Zoom webhooks severely delayed for user-managed oauth app

We have webhooks for meeting start, participant joined, participant left, meeting end that are severely delayed by at least 30 minutes.

Delays seemed to start this morning around 9:30am EST.

Please investigate our app and let us know if there is anything we can do on our end.


severely delayed webhooks

Which App Type (OAuth / Chatbot / JWT / Webhook)?
user-managed oauth app

we are monitoring leave_time for participant left and start_time for participant joined. start_time for meeting start and end_time for meeting end. they are delayed by about 30 minutes.

we do not see any service status issues posted at status.zoom.us. Wondering if our webhook notifications may be delayed by some kind of rate limits? Thank you for any information you can provide

we see that there is a degraded performance status now.

could this status category be related to webhooks being delayed?

our webhooks appear to be working at normal speed again as of 2pm EST

webhooks are starting to be delayed again today. started noticing delays again around 10am EST

I am also seeing delays/participants missed with the dashboard APIs and even in the dashboard of the admin panel since around 14:00 utc.

@Richard21 at least for us, we are working on a polling solution as a stop-gap for unreliable webhooks. see my related follow-up post: Looking for API Endpoint to toggle on/off webhooks

Hey @taylor.hurt, @Richard21,

Apologies for the webhook delays.

Please stay updated on status.zoom.us, we are working to resolve as fast as possible.