if an external user sends a message to our business account the webhook is not getting triggered and also not displaying messages from external user, If i Chat with external User from business account, the webhook is getting triggered and dispalying this chat_message.sent event and messages also from business account user, What we need to do to trigger webhook and display messages from external user ?
Could you please come to call or arrange a call i will explain my requirement.
Hi team,
Could anyone please answer to this query ?
if an external user sends a message to our business account the webhook is not getting triggered and also not displaying messages from external user, If i Chat with external User from business account, the webhook is getting triggered and dispalying this chat_message.sent event and messages also from business account user, What we need to do to trigger webhook and display messages from external user ?
Could you please come to call or arrange a call i will explain my requirement.
Hi team,
Please point me in the right direction, whether i am doing something wrong or some other method is there to achieve this flow
My requirement is , I am trying to achieve connector between zoom and my contact center and I am building a mediator app which will be listening to the webhook of zoom business account and also my contact center, so whenever customer sends a message i want to listen to the webhook of zoom business account and send it to the my contact center and if my contact center sends a message i want to send it back to the customer, i tested with account credentials grant type authorization and i am not getting the external user messages in the webhook So how exactly we can achieve this for internal user and external user.
If we want to listen to external user messages in the webhook what exactly need to be done ?
Hi @team,
Please reply to the thread.
Hi @team,
Please reply to the thread
Hi @team
Please reply to the above question.
Hi @team,
Please reply to the thread.
Hi @team
Please reply to the above question.
Hello. This looks like the same question as this post: Webhook is not Displaying events for the external User - #12 by durga.prasad. Please see that post for the most recent response. Thank you.
Hi @durga.prasad , generally, for access to external user information (outside of meetings), you will need a published app that the user provides permission for you to access specific information from them.
Specific to Contact Center though, I recommend getting in touch with the Contact Center solution architects for most up to date guidance.
Hi @yves.grant,
Please share if you have any document with you regarding the approval of the user permission mentioned in your reply
You need to follow the guidance on this page: Published Apps.
Hi @yves.grant,
Below is the description of our requirement.
Our requirement is to build a mediator app which will be listening to the webhook chat message events of our Zoom business account and sharing those chat messages with our contact center agent. Whenever an internal user sends a chat message to the business account, the webhook should listen to the chat message event so that we can get the message and send it to our contact center. If my contact center sends a chat message, we want to send it back to the customer.
To achieve this, we created a business account and tested all the types of apps(General App, Account Level, Server-to-Server OAuth Account Level, Webhook Only, OAuth Account Level, Team Chat App, Zoom App, Meeting SDK). Some apps do not include chat message events (Chat message sent, Chat message updated, Chat message deleted, and Chat message replied) for the webhook to listen to messages. Other apps involve user interaction, requiring the user to authorize by entering credentials and granting permission, which we don’t want because it won’t support our requirement.
We can achieve our requirement by using two apps, with one app Can we achieve our requirement ?
If yes tell what is that app ? from the available options (General App, Account Level, Server-to-Server OAuth Account Level, Webhook Only, OAuth Account Level, Team Chat App, Zoom App, Meeting SDK)
Hello, as suggested:
Did you contact them? I am not sure if we have events for Contact Center chat messages. If we do have those available, you should be able to accomplish your objective with one app using the Zoom app creation build flow.