No, I do received webhooks for the internal User(user in organization), so the issue here is for the external User. If you Chat with external User, the webhook only send the chat_message.sent event for your message but no external User’s at all. Does that clarify the issue?
Hi @gianni.zoom:
Could you reply this? I think this is a major issue for us, even the API has the message, webhook don’t send the external users webhook event, that make the webhook events incomplete and force us to use API and apparently reach the rate limit eventually.