Failed to initialize zoom SDK Error internalErrorCode=0

rizkyrayd · January 30, 2020, 6:31am

Description
I am trying to test Zoom Android SDK and followed the exact steps stated here: https://marketplace.zoom.us/docs/sdk/native-sdks/android/getting-started/install-sdk
However, I still encountered error code: 1 i already used SDK Keys & SDK Secret on marketplace zoom. is it my sdk keys & secret that problem or my JWT Token?

Screenshots

Smartphone (please complete the following information):

Device: Galaxy Note 9
OS: Android 10

Thank you so much

carson.zoom · January 30, 2020, 7:57pm

Hi rizkyrayd,

Thanks for using Zoom SDK. If you would like to use JWT token for SDK authentication, please make sure you are following the instructions in https://marketplace.zoom.us/docs/sdk/native-sdks/android/mastering-zoom-sdk/sdk-initialization and make sure you are using SDK key&secret(Not API key or OAuth token) from Marketplace to generate the JWT token.

You may refer to the implementation in our demo app: https://github.com/zoom/zoom-sdk-android/blob/master/mobilertc-android-studio/sample/src/main/java/us/zoom/sdksample/initsdk/InitAuthSDKHelper.java

Hope this helps. Thanks!

rizkyrayd · January 31, 2020, 4:49am

i already used the SDK key & Secret from marketplace zoom that i create and puth it all on the source code but stilll not work.is it JWT token is optional or mandatory?, i used the jwt token that zoom market provided but still doesnt work what should i do

rizkyrayd · January 31, 2020, 8:21am

do i must have the bussiness license account to try creating the sampe apps using sdk?

carson.zoom · January 31, 2020, 11:44pm

Hi rizkyrayd,

Thanks for the reply. The JWT token is optional, you may choose to use SDK key&secret directly or generate the JWT token from your SDK key&secret and use it for initialization.

You should be able to create SDK app and get SDK key&secret with any license type.

Hope this helps. Thanks!

rizkyrayd · February 1, 2020, 1:20am

in sample apps that zoom shared on github,there’s a AuthConstants and have string SDK SDK_JWTTOKEN what should i do if i dont use JWT? do i have to comment it or what? one thing there’s a WEB_DOMAIN and the default is “zoom.us” is it the problem that my zoom sdk cannot connect/initialize?

rizkyrayd · February 3, 2020, 7:32am

up up
help me please

carson.zoom · February 3, 2020, 7:39pm

Hi rizkyrayd,

Thanks for the reply. There are fields in the InitParam for the SDK key & secret.

If you would like to use SDK key & secret directly, or to check whether your SDK key and secret are working or not, you may comment out the field for JWT token and add the following:

ZoomSDKInitParams initParams = new ZoomSDKInitParams();
// initParams.jwtToken = SDK_JWTTOKEN;
initParams.appKey = SDK_KEY;
initParams.appSecret = SDK_SECRET;
...

It is recommended to use JWT token instead of using SDK key & secret directly as it is not secure and provides more flexibility. You may refer to the doc to generate the correct JWT token: https://marketplace.zoom.us/docs/sdk/native-sdks/android/mastering-zoom-sdk/sdk-initialization

Thanks!

rizkyrayd · February 4, 2020, 2:47am

hey carson i try the web sdk yesterday and got same error like the android error 1 i try to inspect the element and got the return from api “The Account dont enable API”

tommy · February 4, 2020, 7:38pm

Hey @rizkyrayd,

This most likely means you do not have a Pro or above Zoom plan.

In order to develop with the Web SDK, you need to upgrade your plan. You can request a free trial here: isv@zoom.us

Also for the Web SDK, you must use JWT Credentials instead of SDK credentials.

Thanks,
Tommy

rizkyrayd · February 5, 2020, 4:11am

hi tommy fyi i already used the trial account for this case but still got the same error,
where i must put the jwt token value on the web sdk?is it on the index.js?
thank you.

tommy · February 6, 2020, 4:41pm

Hey @rizkyrayd,

You need to put your JWT App Key and Secret here:

github.com

zoom/sample-app-web/blob/master/Local/js/index.js#L14


console.log(JSON.stringify(ZoomMtg.checkSystemRequirements()));


// it's option if you want to change the WebSDK dependency link resources.
// ZoomMtg.setZoomJSLib('https://source.zoom.us/1.7.0/lib', '/av'); // CDN version default
// ZoomMtg.setZoomJSLib('https://jssdk.zoomus.cn/1.7.0/lib', '/av'); // china cdn option 
// ZoomMtg.setZoomJSLib('http://localhost:9999/node_modules/@zoomus/websdk/dist/lib', '/av'); // Local version default
ZoomMtg.preLoadWasm();
ZoomMtg.prepareJssdk();




const API_KEY = 'YOUR_API_KEY';


/**
    * NEVER PUT YOUR ACTUAL API SECRET IN CLIENT SIDE CODE, THIS IS JUST FOR QUICK PROTOTYPING
    * The below generateSignature should be done server side as not to expose your api secret in public
    * You can find an eaxmple in here: https://marketplace.zoom.us/docs/sdk/native-sdks/Web-Client-SDK/tutorial/generate-signature
    */
const API_SECRET = 'YOUR_API_SECRET';


document.getElementById('join_meeting').addEventListener('click', (e) => {
    e.preventDefault();

Thanks,
Tommy

rizkyrayd · February 10, 2020, 3:35am

hi tommy the website sdk already solved,but the android sdk still got the same error i test using the the api key from jwt and still got error,do i have create the jwt from sdk key & sdk secret? thanks

tommy · February 10, 2020, 5:54pm

Hey @rizkyrayd, happy to hear Web SDK is working!

For the Android issue, have you tried using SDK App credentials?

CC @carson.zoom

Thanks,
Tommy

rizkyrayd · February 11, 2020, 6:47am

yup,i already create the sdk app cred,put the sdk key & Secret on AuthConstants.java
but when i run the apps error message appear said that sdk cannot initialize error code 1.
is there any key or what that i missing. fyi i used the sample apps for android sdk on zoom github.
thanks

tommy · February 11, 2020, 5:11pm

Hey @rizkyrayd,

Can you create a new topic in the Android category so our Android developers can assist you?

Thanks,
Tommy

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