Failed to validate the endpoint with the error An error was encountered when processing your request

From yesterday I failed to validate the endpoint until now, the steps as below:

  1. In page, click Developer in the top right → click Build Video SDK
  2. Enable the Event subscription button, click Add Event Subscription, type the endpoint url, then click validate button, and then I got the error message “An error was encountered when processing your request”

Could you please give me some suggestion?

Thanks a lot.

Hi @sunjh1825 ,

Please open a support ticket with your application credentials, these screenshots, a link to the error page and a link to this thread.