Follow up to ZR-CSAPI Closed caption no longer showing on screen

[Daniel_Rees]

Hello,

This is a follow up to this post:

ZR-CSAPI Closed caption no longer showing on screen

This is a follow up to this post: I was recently forced to update Zoom Rooms from 5.11(I believe) and closed captioning no longer shows up on the screen with the ZR-CSAPI. Calling ‘zConfiguration Call ClosedCaption Visible: on’ does not work. The issue is that with the new update, calling ‘zStatus Call ClosedCaption Available’ always returns OFF where before the update it would return ON Would anyone be able to check on the (ZOOM-311532) ticket with the engineering team or has anyone found…

@elisa.zoom or anyone on the team able to provide an update on this one?

I tried the newest update today and it still looks like the fix is not in.

Thanks!

[gianni.zoom (Gianni)]

Hi @Daniel_Rees , I’ll see if I can track this down internally. Thank you for following up!

[Daniel_Rees]

Thanks Gianni! Any word back from the team?

[gianni.zoom (Gianni)]

Hi Daniel, unfortunately no. This may have gotten overlooked unintentionally. I just messaged you for some updated info. Please check your notifications.

[gianni.zoom (Gianni)]

Engineering confirmed this is an issue, but there’s no decisive ETA for the fix (ZSEE-135721).