Framing Issues with Videos – originalRatio in stream.startVideo Has No Effect

Video SDK
1

I’m experiencing a framing issue with my video feed when using the Zoom Video SDK. I’m using the FaceTime camera on a MacBook, and the video appears cropped in the call. I tried setting originalRatio: true in stream.startVideo(), but it doesn’t seem to have any effect. Interestingly, when I run the same setup using the Zoom Video SDK Web Sample, it works fine.

As suggested in this related ticket, I tested setting captureWidth and captureHeight, which does help, but that’s not a practical solution for HD cameras.

I’m already using the latest version of the Video SDK. Is there anything else I might be missing? Are there any known issues with originalRatio not working as expected? Any guidance would be appreciated!

2

Hi Zoom Team,

I would greatly appreciate any assistance with this.

Thanks !

3

Hey @azimjs

Thanks for your feedback.

Could you share some problematic session IDs with us for troubleshooting purposes?

Thanks
Vic