Video Quality is bad when I'm set originalRatio true in startVideo

Video SDK Web
1

Hello, I’m using Zoom Video SDK 1.10.8 for the web version, aiming to implement a video with a 9:16 ratio.
I’ve configured client.startVideo({ fullHd: true, originalRatio: true }) and have enabled sharedArrayBuffer.
However, I’m encountering low video quality. When I remove originalRatio and set startVideo as follows: client.startVideo({ fullHd: true }) the quality improves but the ratio shifts to 16:9.

How can I resolve this issue?

Thank you.

2

Hey @hah

Thanks for your feedback.

Would you mind sharing some sessionId that are experiencing issues for troubleshooting purposes?

Thanks
Vic