Frequent 'Uncaught TypeError: We is not a function' in Zoom Web SDK 2.18.2

Meeting SDK
1

Meeting SDK Type and Version
Web SDK 2.18.2

Description
We are experiencing a recurring JavaScript error in our application that integrates Zoom’s Web SDK. The error, “Uncaught TypeError: We is not a function,” is being reported in our error logging system (Sentry). It has been logged approximately 2.2k times over the last 30 days. This error is affecting the user experience, but we have not been able to consistently reproduce it in our environment.

Error
The full error message is: “Uncaught TypeError: We is not a function.” This error seems to occur sporadically during various user interactions within the Zoom iframe.

Troubleshooting Routes
To address this issue, we have:

  1. Reviewed the Zoom Developer Changelog and existing forum posts for similar issues or solutions.
  2. Ensured our implementation aligns with the best practices suggested in Zoom’s Web SDK documentation.

How To Reproduce
The error does not consistently occur, making it challenging to reproduce. The known environment details when the error has been observed are:

  1. Authentication Method or App Type: JWT authentication.
  2. Errors: “Uncaught TypeError: We is not a function.”
  3. Browser/Client Type and Version: Error observed in multiple browsers including Chrome, Firefox, and Safari.
2

@alisson.enz Hope, you will be fine.

Please first upgrade the SDK version to the latest one.

Thanks