Gallery view broken in Firefox when multiple users join

Hi @tommy,
Gallery view in Firefox breaks whenever there are multiple users in a session. We also tried in our app where we are integrating the instant sdk right now, but to no avail.
This issue seems to be exclusive to Firefox as Google chrome is working perfectly, apart from the (video restarting issue of chrome (CS-3160)).
Need assistance on this matter as firefox is a prominent browser with a significant user base.

Which Fully Customizable Web SDK version?
Instant web sdk version- 1.0.2

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Start the sample app in Chrome
  2. Start video
  3. Repeat 1 & 2 in incognito a couple of times simulating multiple users
  4. Join session in Firefox

Gallery view broken in Firefox but ok in Chrome.

Device (please complete the following information):

  • Device: Desktop
  • OS: Ubuntu, Windows 10
  • Browser: Firefox
  • Browser Version - version-86

Please see the attached the screenshots.

Md. Mehedi Hasan

1 Like

Hey ,

Thanks for letting us know. We will take a look at the issue you are experiencing and provide an update. (CS-3187)


Hey ,

I have confirmed with our engineers that the Fully Customizable SDK gallery view is only supported in Chrome at the moment.

We will be updating the docs.


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