GET /phone/users not returning all results when paginating - inconsistent results

Phone
1

I am calling /phone/users?page_size=100 and paginating with nextPageToken, but when doing so not all results are returned.

The endpoint tells that there are "total_records": 492, however the actual items list only returns 224 results before giving an empty string for nextPageToken.

When I use 30 as pageSize I get more results - a total of 512, which is greater than the total?
Switching to 70 pageSize gives me 154 results.
In each of these examples the Total Records says 492, but the actual items list generated does not reflect that number.

The UI in Zoom says we have 492 total records which matches how many are exported in the CSV as well.

How can I get reliable results out of /phone/users?

2

Hey @NathanWks ,

Are all those users active?

Have you tried with the query param:

status?

enum
Allowed: activate ┃ deactivate ┃ pending

The status of the Zoom Phone user.

pending: The users have been assigned the Zoom Workplace license, but not been assigned Zoom Phone feature.

Examples: Active