GET /users/{userId} returning "Meeting {pmid} is not found or has expired."

API and Webhooks
1

When I try to “Retrieve a user”[1], one of our users throws a 404 Not Found error with the message “Meeting … is not found or has expired.” (code 3001). In place of the ellipsis, it shows their Personal Meeting ID. Why would a PMID expire or not be found?

[1] https://devdocs.zoom.us/api-reference/zoom-api/users/user

2

Hi Jonathan, 

Thats weird, can you share the userID so that we can take a further look at this issue?

3

Here’s the userID: <edit: deleted>

4

Hi Johnathan, 

This user is associated with your and this message is not supposed to show. I’ll report this to our Engineers so that they can take a look and resolve this issue and followup with you as soon as we’re hear back from them. 

Thanks

5

I was on the phone with support today and when asked “Is there anything else?”, I mentioned this. Helpfully, she indicated that this can happen when a user does not use their PMID for a year. Thankfully as an administrator, I was able to test this out. I scheduled a meeting for the user that would use the PMID and suddenly the API started to give me valid responses.

Proposed change to API: Return the best data available when someone has an invalid/expired PMID. They still have department, picture and group information that can be used when the response is not overshadowed by 404/“User not found”.

6

Hi Johnathan, 

We’re glad that you were able to test it out and get valid JSON responses. In regards to the “404 user not found” our Engineers confirmed it is a bug and are working on fixing it around November timeframe. 

Thanks