"User does not exist" when querying ID returned from meeting participants list

API and Webhooks
1

Description
I am trying to get user details of people who attend my company’s meetings. I first query the meeting occurrence endpoint and get an array of participants.

https://api.zoom.us/v2/past_meetings/XXX/participants?page_size=300&occurrence_id=XXX

This returns a valid response. I then iterate over the participants array, querying the user endpoint with the provided ID:

https://api.zoom.us/v2/users/<ID>

For some users, this returns a valid response. For others, I get the error

{
    "code": 1001,
    "message": "User does not exist: XXX."
}

This isn’t an authorization issue because I can use the same JWT for different users and it works. I’ve tried within my application and separately in Postman, but some users will always return this response.

Error
{ code: 1001, message: "User does not exist " }

Which App Type (OAuth / Chatbot / JWT / Webhook)?
JWT

Which Endpoint/s?
GET: https://api.zoom.us/v2/users/

How To Reproduce (If applicable)
N/A. I works for some users but not others.

2

Hey @matthew.boman

Thanks for posting on the Zoom Devforum! I am still learning, but I will try my best to help answer your question. :slightly_smiling_face:

Checkout this related thread that may have the answer you are looking for:

If this thread did not help, please let us know by replying back here and someone from the Developer Relations team will get back to you shortly.

Thanks,
DeveloperBot

3

Bad bot. This is unrelated and does not help.

4

Hey @matthew.boman,

Thanks for reaching out about this, and happy to help debug—I just DM’d you for some additional information. I’ll keep an eye out for your reply.

Thanks!
Will

5

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