Getting 500 response on Scheduler APIs only

API and Webhooks Zoom Scheduler
1

Getting 500 response on Scheduler APIs only.

when attempting to access apis like https://api.zoom.us/v2/scheduler/users/__USERID__
a 500 with the following response is returned.
{'error': {'code': 500, 'errors': [{'appCode': 0, 'domain': 'global', 'message': 'internalErr', 'reason': 'internalErr'}], 'message': 'internalErr', 'reqId': 'ZMAIL_c600b3a7b0d0c538a09b3233c89dddfe', 'status': 'INTERNAL_ERROR'}}

I have verified the token is correct and can access other apis like https://api.zoom.us/v2/users/__USERID__ But I cannot seem to access apis under https://api.zoom.us/v2/scheduler/ as they all seem to return a 500.
Even APIs that do not take any parameters like https://api.zoom.us/v2/scheduler/events do not work and return the same 500.

This is for an account level app server to server. If i remove all the scope permissions (except one irrelevant one, since there cannot be none), I get a 401 which is expected. Then if I add the scope back, I get a 500. This definitely seems to be an issue on the Zoom side.

2 Likes
2

Hi @sethsmith
thanks for reaching out to us!
Are you still experiencing this issue?

3

Hi Elisa,
Tested just now and yes still getting same error.

4

Hi @elisa.zoom , i got same error when call {{baseUrl}}/scheduler/schedules?user_id=<USER_ID>:

{
    "error": {
        "code": 500,
        "errors": [
            {
                "appCode": 0,
                "domain": "global",
                "message": "internalErr",
                "reason": "internalErr"
            }
        ],
        "message": "internalErr",
        "reqId": "ZMAIL_02d11e5416d7002eae342522802170d6",
        "status": "INTERNAL_ERROR"
    }
}

any update for that?

5

Hi @asep.s and @sethsmith
Can you make sure that the user that you are trying to get the schedule from, has an scheduler license assigned to their role?

6

Hi @elisa.zoom Iā€™m not sure what you mean. How can I check if the user has a scheduler license?

7

Hi @asep.s
To have access to the Zoom scheduler feature, you will have to have a Zoom scheduler license on your account:

This feature is included in Business and business plus plans